Terms of Service

1 General Provisions and Definitions

1.1 Scope of Application

These Terms of Service (hereinafter referred to as "Terms") apply to all services provided by the Lucky Logistics Integrated Platform (hereinafter referred to as "Platform"), including but not limited to: consolidation services, warehousing services, customs clearance services, purchasing services, and related value-added services.

1.2 Definitions

1.3 Effective Date and Amendments

These Terms become effective when you start using the Platform services. The Platform reserves the right to modify these Terms at any time, and the modified terms will take effect upon publication on this website. Your continued use of our services indicates acceptance of the modified terms.

2 Scope of Services

2.1 Main Services

2.2 Service Areas

The Platform currently serves the following areas:

• Origin:Mainland China (Shenzhen, Guangzhou, Dongguan, etc.)
• Destination:All of Taiwan (main island and outlying islands)
• Warehouse Address:B-3A11, Tongxin Technology Building, 6261 Baoan Avenue, Fuyong Street, Baoan District, Shenzhen

2.3 Service Hours

3 User Rights and Obligations

3.1 User Rights

• According to Taiwan Consumer Protection Act, consumers in distance transactions may return goods within seven days of receipt or terminate the contract by written notice (with certain exceptions)
• Check shipment status and delivery progress at any time
• Obtain detailed breakdown of shipping fees and related charges
• File complaints or suggestions regarding service quality
• Request correction or deletion of personal data

3.2 User Obligations

• Provide Accurate Information:Ensure all personal data, delivery addresses, and contact information are correct
• Honest Declaration:Truthfully declare cargo contents, quantity, and value; no false or concealed declarations
• Proper Packaging:Ensure cargo is properly packaged to withstand normal transportation
• Regulatory Compliance:Ensure cargo complies with import/export regulations; no shipping of prohibited or restricted items
• Timely Pickup:Collect cargo within the specified period after notification
• Cooperation with Inspections:Cooperate with customs or relevant authorities for inspection requirements
• Timely Payment:Pay shipping fees and related charges as agreed

3.3 Account Security

Users must properly safeguard their account information and shall not lend, transfer, or share accounts with others. Users bear full responsibility for any losses resulting from account misuse due to improper account management.

4 Prohibited Items

4.1 Legally Prohibited Items

4.2 Restricted Items

The following items require prior declaration and Platform approval before shipping:

• Battery products (lithium batteries, power banks, etc.) - Must comply with IATA regulations
• Liquids and pastes (cosmetics, skincare products, etc.) - Proper packaging required
• Food items (must comply with imported food hygiene regulations)
• Medical devices and pharmaceuticals (import permit required)
• High-value items (additional insurance recommended)
• Fragile items (special packaging required)

4.3 Violation Handling

If prohibited or undeclared restricted items are found, the Platform reserves the right to:

• Refuse shipping and return the cargo (at user expense)
• Cooperate with customs or relevant authorities for seizure
• Terminate user account
• Pursue legal liability

5 Fees and Payment

5.1 Fee Calculation

5.2 Fee Items

5.3 Payment Methods

• Online card payment (credit/debit card)
• Bank transfer/ATM
• LINE Pay / JKO Pay
• Convenience store payment
• Account balance payment

5.4 Payment Terms

After cargo arrives at the Taiwan warehouse, users must complete payment within 7 business days. For overdue payments, the Platform may charge late fees (0.1% of unpaid amount per day) and reserves the right to suspend services. Cargo unpaid for over 30 days will be processed according to regulations.

6 Shipping and Delivery

6.1 Delivery Timeline

6.2 Delivery Methods

• Home Delivery:Delivered by partner logistics companies to the specified address
• Convenience Store Pickup:Self-pickup at partner convenience store locations (weight and size limits apply)
• Self-Pickup:Collect at designated pickup points

6.3 Receipt and Inspection

Recipients should inspect the cargo appearance upon delivery. If obvious packaging damage or abnormalities are found, please note on the delivery receipt and immediately notify the Platform. For damage or shortage discovered after signing, claims must be filed within 24 hourswith supporting evidence.

7 Limitation of Liability

7.1 Compensation Limits

7.2 Disclaimers

The Platform shall not be liable for compensation in the following circumstances:

• Delays or losses caused by force majeure (natural disasters, war, epidemics, government actions, etc.)
• Issues caused by incorrect or incomplete information provided by users
• Damage caused by the nature of the cargo itself (perishable, fragile, volatile, etc.)
• Damage caused by improper or unsuitable packaging
• Losses caused by customs seizure, inspection, or confiscation
• Any consequences of cargo contents not matching declarations
• Indirect losses, lost profits, or consequential damages
• Losses caused by users not purchasing required insurance

7.3 Delay Disclaimer

The Platform shall not be liable for delivery delays, but will make every effort to complete deliveries within a reasonable time. In case of significant delays, the Platform will proactively notify users and explain the reasons.

8 Insurance and Claims

8.1 Insurance Services

The Platform offers the following insurance options:

8.2 Claim Application

8.3 Required Claim Documents

• Claim application form (online submission)
• Waybill and payment proof
• Photos/videos of damaged or lost cargo
• Proof of purchase (invoice, order screenshots, etc.)
• Other relevant supporting documents

9 Customs and International Shipping

9.1 Customs Declaration Obligations

Users authorize the Platform to act as agent for customs declaration. Users must ensure:

• Provide accurate product names, quantities, and values
• Provide necessary import documents (if applicable)
• Cooperate with customs requests for supplementary information

9.2 Duty Responsibility

9.3 Identity Verification

According to Customs Administration regulations, express shipments require EZWay identity verification. Failure to complete verification may result in:

• Cargo unable to clear customs or customs delays
• Additional inspection fees required
• Cargo returned or destroyed

9.4 Customs Inspection

Customs has the authority to inspect any imported cargo. If cargo is randomly inspected or detained by customs, the Platform will assist but is not responsible for resulting delays. Additional costs from inspections are borne by users.

10 Refunds and Cancellations

10.1 Order Cancellation

10.2 Refund Method

For eligible refunds, refunds will be returned to the original payment account within 7-14 business days after approval.

10.3 Consumer Protection

11 Intellectual Property

11.1 Platform Rights

All content on the Platform website, including but not limited to text, images, trademarks, logos, software, and code, is protected by the Copyright Act, Trademark Act, and other intellectual property laws of the Republic of China. Unauthorized use, copying, modification, or distribution without written consent from the Platform is prohibited.

11.2 User Commitments

Users warrant that shipped cargo does not infringe any third-party intellectual property rights. Users bear full liability for any damages or legal actions against the Platform resulting from shipping counterfeit or infringing items.

12 Governing Law and Dispute Resolution

12.1 Governing Law

The interpretation, validity, and performance of these Terms shall be governed by the laws of the Republic of China.

12.2 Jurisdiction

For disputes arising from these Terms, both parties agree to submit to Taiwan Taipei District Court as the court of first instance.

12.3 Dispute Resolution Procedure

12.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the validity of the other provisions shall not be affected.