Privacy Policy
Privacy Protection Commitment
HowBridge Logistics takes your privacy very seriously. This privacy policy explains how we collect, use, store, and protect your personal data. We comply with Taiwan's Personal Data Protection Act and international privacy protection standards to ensure your data security.
Table of Contents
1 Scope and Definitions
1.1 Scope
This privacy policy applies to personal data you provide when interacting with HowBridge Logistics ("the Platform") through the following channels:
- Platform website (0523.tw) and all subdomains
- Mobile applications (if applicable)
- Customer service channels (phone, email, LINE, WeChat, etc.)
- Physical service locations
- Partner platforms (if applicable)
1.2 Terminology Definitions
1.3 Legal Basis
This privacy policy is formulated based on the following laws:
- Taiwan Personal Data Protection Act (2025 Amendment)
- EU General Data Protection Regulation (GDPR) Reference Standards
- Consumer Protection Act Related Provisions
2 Data Collection
2.1 Types of Data We Collect
Personal Identification Data
- Name (Chinese and English)
- ID number or passport number (required for import customs)
- Contact phone (Taiwan and/or Mainland China)
- Email address
- Shipping and receiving addresses
- LINE ID / WeChat ID
Payment and Transaction Data
- Credit/debit card information (partially encrypted)
- Bank account information (for refunds)
- Transaction records and invoice information
- Payment preference settings
Logistics Service Data
- Package content descriptions and photos
- Package weight and dimensions
- Shipping tracking information
- Customs documents and declared values
- EZWay real-name verification information
Technical and Usage Data
- IP address and geographic location (approximate)
- Browser type and version
- Device information (model, operating system)
- Website browsing behavior and click records
- Login time and activity logs
2.2 Data Collection Methods
Direct Provision
Data you actively provide when registering, ordering, filling forms, or contacting customer service.
Automatic Collection
Browsing and usage data automatically collected through cookies, web analytics tools, and similar technologies.
Third-Party Sources
Necessary service information obtained from partners (logistics providers, e-commerce platforms).
3 Data Usage Purposes
We only use your personal data within legal, legitimate, and necessary scope for the following purposes:
Service Provision
- Process and track your packages
- Handle import/export customs procedures
- Arrange logistics delivery
- Process payments and refunds
- Verify that the Taiwan delivery address you enter exists and is correct, to reduce failed deliveries
Customer Service
- Respond to your inquiries and complaints
- Send service notifications and reminders
- Provide technical support
- Process claims applications
Service Improvement
- Analyze user behavior and preferences
- Optimize website and applications
- Develop new features and services
- Conduct market research
Security and Compliance
- Prevent fraud and abuse
- Protect platform and user security
- Comply with legal obligations
- Cooperate with government agency requirements
3.1 Marketing Communications
With your consent, we may use your contact information to send:
- Promotional offers and discount information
- New service and feature announcements
- Newsletters and logistics information
You can unsubscribe from marketing communications at any time without affecting your use of the Platform services.
4 Data Sharing and Disclosure
Important Statement
We will never sell your personal data to third parties.We only share your data in the following specific circumstances:
4.1 Service Providers
To provide complete logistics services, we may share necessary data with the following types of service providers:
| Service Provider Type | Shared Data | Purpose |
|---|---|---|
| Logistics Delivery Providers | Recipient name, address, phone | Package delivery |
| Customs Brokers | Identity data, package information | Customs clearance |
| Payment Service Providers | Payment information | Transaction processing |
| Cloud Service Providers | Encrypted account data | System operation |
| Customer Service Systems | Contact information, service records | Customer support |
| Address verification and map services (Chunghwa Post, MOI TGOS, Google) | Taiwan delivery address text and the coordinates obtained from matching (no name or phone number); when you choose "Fill in address from my current location", also your device's location coordinates | Real-time house-number verification, postal code completion, Street View display |
About real-time delivery address verification
When you add or edit a Taiwan delivery address on our website or app, the system may send the address text in real time to Chunghwa Post's National Standard Delivery Address platform and 3+3 postal code service, and to the Ministry of the Interior's TGOS National Address Matching Service, to obtain the postal code and coordinates. It may also send the address or coordinates to Google Street View (Google Maps Platform) to display a street-level image of the location so you can confirm the address is correct. Only the address and coordinates are transmitted—never your name, phone number or other personal data—and the results are used solely for our receiving and delivery services. If verification cannot be completed, you can still submit the address as usual.
About "Fill in address from my current location"
When you add or edit a Taiwan home-delivery address in the Member Center and choose "Fill in address from my current location", your browser first asks whether to allow location access. If you agree, the coordinates reported by your device (latitude, longitude and accuracy) are sent to our server and then to the Ministry of the Interior's TGOS coordinate-to-address service to look up nearby house numbers, which you can choose from to fill in the form. The coordinates are not saved to your member profile, and your name and phone number are never sent. Lookup results are not cached. You can decline location access at any time and enter the address manually.
4.2 Legal Requirements
We may disclose your personal data in accordance with the law in the following circumstances:
- Cooperating with lawful investigations by government agencies (customs, tax authorities, judicial authorities)
- Complying with court orders or subpoenas
- Protecting the rights, property, or safety of the Platform, users, or the public
- Preventing or investigating possible illegal activities
4.3 Business Transfer
If the Platform undergoes a merger, acquisition, asset sale, or bankruptcy, your personal data may be transferred as part of business assets. We will notify you before the transfer and ensure the recipient complies with this privacy policy or equivalent protection standards.
5 Data Storage and Protection
5.1 Storage Location
Your personal data is primarily stored in:
- Taiwan: Main data center located in Taiwan, protected by Taiwan law
- Cloud Services: Using cloud services that meet international security standards (AWS/GCP)
5.2 Retention Period
| Data Type | Retention Period | Note |
|---|---|---|
| Account Data | Account duration + 5 years | Retained for legal period after account deletion |
| Transaction Records | 7 years | Per Commercial Accounting Act |
| Customs Documents | 5 years | Per Customs Act |
| Customer Service Records | 3 years | Service quality tracking |
| Website Logs | 1 year | Security analysis purposes |
5.3 Security Measures
Encrypted Transmission
All data transmission uses SSL/TLS encryption protocols (HTTPS)
Data Encryption
Sensitive data (passwords, payment info) stored with AES-256 encryption
Access Control
Strict permission management, only authorized personnel can access personal data
Intrusion Detection
24/7 security monitoring system, real-time detection of abnormal activities
Regular Backup
Daily automatic backup, ensuring data integrity and recoverability
Security Audit
Regular security audits and penetration testing
Security Reminder
Although we take strict security measures, internet transmission cannot be 100% secure. Please keep your account password safe and never share it with others. If you notice any account abnormalities, please contact us immediately.
6 Cookies and Tracking Technologies
6.1 What are Cookies
Cookies are small text files stored in your browser that record your preference settings and browsing behavior to provide a better user experience.
6.2 Types of Cookies We Use
6.3 Managing Cookies
You can manage cookie preferences through the following methods:
- Browser Settings: Most browsers allow you to view, delete, or block cookies
- Site Settings: Adjust preferences through "Cookie Settings" at the bottom of the website
- Third-Party Tools: Use ad blockers or privacy protection extensions
Note: Disabling certain cookies may affect website functionality and your user experience.
7 Your Rights
Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal data:
Right to Query
You have the right to inquire whether we hold your personal data and its contents.
Right to Access and Copy
You have the right to request access to or obtain copies of your personal data.
Right to Correction
You have the right to request correction of incorrect or incomplete personal data.
Right to Deletion
Under specific circumstances, you have the right to request deletion of your personal data.
Right to Stop Processing
You have the right to request that we stop processing your personal data.
Right to Data Portability
You have the right to obtain your personal data in a commonly used format for transfer to other services.
7.1 How to Exercise Your Rights
Submit Request
Submit rights exercise request via email or customer service channels
Identity Verification
We will verify your identity to protect data security
Process Request
We will respond to your request within 30 days
Result Notification
Notify processing results in written or electronic form
Note: Some requests may be limited due to legal requirements or legitimate business needs. If we cannot fully satisfy your request, we will explain the reasons. According to Article 14 of the Personal Data Protection Act, fees may be charged for queries or requests to access personal data or make copies.
8 Cross-Border Data Transfer
8.1 Data Transfer Scope
We only provide consolidated shipping from Mainland China to Taiwan. To complete the service and address verification, your personal data may be transferred to the following regions outside Taiwan:
- Mainland China: Warehouse operations, logistics processing
- Regions where Google services are hosted (including the United States): displaying Street View during address verification; only the address or coordinates are sent, never your name or phone number
- Other countries or regions: Apart from the regions listed above, we do not transfer your personal data to any other country or region
8.2 Protection Measures
We ensure that cross-border transferred data receives appropriate protection:
9 Protection of Minors
Minor Usage Restrictions
Platform services are not available to minors under 18 years old. We will not intentionally collect personal data from minors.
If you are a parent or guardian and discover that your minor child has provided personal data without consent, please contact us immediately. Once verified, we will immediately delete the data.
10 Data Breach Response
10.1 Notification Obligations
According to the 2025 amendment of Taiwan's Personal Data Protection Act, if a personal data breach occurs, we will:
- Report to the competent authority (Personal Data Protection Commission) within 72 hours of discovery
- Notify affected users through appropriate means
- Take necessary measures to prevent damage expansion
- Investigate the cause and strengthen security measures
10.2 Response Measures
Immediate Response
Activate security incident response procedures, isolate affected systems
Investigation and Assessment
Investigate incident scope, cause, and impact
User Notification
Send notifications to affected users explaining the incident and recommended measures
Improve Protection
Strengthen security measures based on investigation results to prevent recurrence
11 Policy Updates
We may update this privacy policy from time to time to reflect legal changes, service adjustments, or best practices.
11.1 Update Notifications
- Significant changes will be notified via email or website announcement
- Updated policy will note the "Last Updated" date
- We recommend you regularly review this policy to stay informed of latest content
11.2 Continued Use
Continued use of Platform services after updates indicates your agreement to the updated privacy policy. If you disagree with the updates, please stop using the services and contact us to delete your account.
12 Contact Us
If you have any questions, comments about this privacy policy, or wish to exercise your data rights, please contact us through the following methods:
13 Use of Meta Platform (Facebook and Messenger) Data
When you contact us through Messenger on our Facebook Page "好運器" (HowBridge), or sign in to this site with your Facebook account, we receive the following data in accordance with Meta Platform Terms and your authorization:
- Identifiers assigned by Meta: Page-Scoped User ID (PSID) and App-Scoped User ID (ASID)
- Your public Facebook profile (name and profile picture)
- The content, timestamps and attachments of your conversations with our Page
13.1 Purposes of Use
- Responding to your customer-service enquiries and providing status lookups for consolidation, customs clearance and billing
- Linking your Messenger account to your HowBridge member account, only after you confirm it on this site, so that we can provide personalised service
- Keeping customer-service records as required by law and handling disputes or complaints
We do not sell this data and do not use it for marketing without your consent.
Retention: Messenger conversation records are kept for 2 years after the customer-service matter is closed; if you submit a deletion request under Section 14, we delete them earlier.
14 Data Deletion Instructions
You may at any time ask us to delete the personal data we hold about you (including data collected via Facebook, Messenger, LINE or this website) through any of the following methods:
Request via Messenger
Send the message "Delete my data" to our Facebook Page "好運器" on Messenger. Our customer-service staff will verify your identity and process the request.
Request via the Member Center
Sign in to the Member Center, open the "Account Security" page, choose "Delete Account" and complete identity verification. We will also delete the Messenger, LINE and other social data linked to that account.
Request via Email
Email howyunqisoftware@gmail.com from the address you registered or contacted us with, using the subject line "Data Deletion Request".
We will reply within 3 business days of receiving your request, complete the deletion within 30 days, and notify you of the result through the channel you used.
- Records that must be kept by law (for example customs documents for 5 years and transaction vouchers for 7 years) are archived only, not used for any other purpose, and deleted when the statutory period ends.
- If you remove our app under Facebook "Settings → Apps and Websites", Facebook notifies us and we will process your data according to the procedure above.
For the data kept from social login and how to unlink or delete your account, see: Data Deletion Instructions
15 Browser Extension "HowBridge Order Sync"
This section explains how the Google Chrome extension "HowBridge Order Sync" (the "Extension") handles data. Order data and account data are sent to the Platform only after you choose to install the Extension and sign in to your HowBridge account; the anonymous estimate features do not require signing in and do not include your identity information (see 15.1).
15.1 Data Sent to the Platform
- Order data (requires signing in to your HowBridge account): among the purchase orders shown on your Pinduoduo, Alibaba 1688 and Taobao pages, the orders that already have a courier tracking number, including the order number, tracking number and courier company, logistics status, product name, images, specifications, quantity, amount, shipping fee, store name, and order and shipment times. Orders without a tracking number are not uploaded. Purpose: creating parcel pre-alerts, matching parcels received at the warehouse, and the consolidation service.
- Account data: when you sign in, your member name and mobile phone number are obtained from the Platform; the Extension stores only your name and a masked mobile phone number locally.
- Anonymous estimate data: when you use "Taiwan Import Estimate" or "Import Labels in Search Results", the product title, price, quantity, weight, dimensions and similar details are sent to the Platform's public estimate interface; these requests do not include your account or cookies and cannot identify you.
15.2 Data Stored Only on Your Computer
- Browsing history: after you agree to turn it on, while you browse e-commerce product pages the Extension records the product URL, title, price, images and number of views locally on your computer, and may pass them to the HowBridge Mac App on the same computer. Browsing history is not uploaded to the Platform or to any server; recording starts only after you click "Agree and Enable", and you can use "Clear All" in the Extension at any time.
- Temporarily stored captured orders, sign-in credentials (OAuth token) and auto-sync status are kept in the browser's local storage; sign-in credentials are cleared when you sign out.
15.3 What We Do Not Do
- We do not sell, rent or transfer data obtained through the Extension, and we do not use it for advertising or credit assessment.
- We do not read your account names, passwords or payment information on e-commerce platforms.
- Data obtained through the Extension is used only to provide or improve the features of the Extension and the consolidation service, in compliance with the "Limited Use" requirements of the Chrome Web Store User Data Policy.
15.4 Your Choices
- You can remove the Extension at any time on Chrome's "Extensions" page; its local data is deleted when it is removed.
- Order data that has already been uploaded can be deleted on request as described in Section 14 "Data Deletion Instructions".
16 AI Assistant Connectors (MCP)
This section explains how data is handled when you connect to the Platform through an AI assistant such as Claude or ChatGPT using the Model Context Protocol (MCP). All connector tools are read-only; they cannot place orders, make payments or change any data.
16.1 Open Access Service (No Sign-In)
- Available at https://0523.tw/mcp/public, it provides shipping fee, import tax and tariff estimates and lookups. For each request we record the time, source IP address, client name (User-Agent), the tool called and the result status, for abuse prevention and service statistics. This record does not include what you enter, and it is automatically deleted after 90 days.
- Exception: when you use the product-name-to-CCC-tariff-code tool, the product name you enter is recorded in our site search log together with your IP address and User-Agent, just like a tariff search on our website, to improve tariff search; it is kept according to the Website Logs period in 5.2. If the Platform finds no result, the product name may be forwarded to the tariff lookup service of Taiwan's Customs Administration, Ministry of Finance.
16.2 Member Service (Authorization Required)
- Available at https://0523.tw/mcp. Only after you sign in on the Platform and approve the authorization can the AI assistant read your own parcels, pre-alerts, bills, customs documents and API usage; it cannot read other members' data.
- You can disconnect at any time in the AI assistant's connector settings. To have the authorization revoked on the Platform's side, please contact us using the contact details at the bottom of this page.
16.3 Data Passed to AI Providers
The results returned by the tools are passed to the AI provider you use (for example Anthropic or OpenAI) and handled under that provider's privacy policy. The Platform does not separately provide your data to AI providers for model training.
16.4 What We Do Not Do
- We do not sell, rent or transfer data obtained or generated through the connectors, and we do not use it for advertising or credit assessment.
- Content returned by the connectors contains no advertising or paid placement.
Privacy Protection Contact
howyunqisoftware@gmail.com
For privacy-related issues, please include "Privacy Policy" in the subject line
Taiwan：+886-3-3936426
China：+86 136-0305-4302
Taiwan warehouse: 桃園市大園區拔子林三路30巷8號1樓 (1F, No. 8, Lane 30, Bazilin 3rd Rd., Dayuan Dist., Taoyuan City, Taiwan) | Shenzhen warehouse: 深圳市宝安区福海街道桥头社区宝安大道6261号彤鑫科技大厦B座3A11
Service Hours: Monday to Friday 09:00 - 18:00
Regulatory Authority
If you believe our handling of your personal data infringes on your rights, you may file a complaint with the regulatory authority:
Personal Data Protection Commission Preparatory Office
Address：5F, No. 77, Guanqian Road, Zhongzheng District, Taipei City 100011
Phone：+886-2-3356-8016
Website：www.pdpc.gov.tw
By using Platform services, you acknowledge that you have read, understood, and agreed to all contents of this privacy policy.