Privacy Policy
Lucky Logistics Integration Platform Privacy Protection Policy
Privacy Protection Commitment
Lucky Logistics takes your privacy very seriously. This privacy policy explains how we collect, use, store, and protect your personal data. We comply with Taiwan's Personal Data Protection Act and international privacy protection standards to ensure your data security.
Table of Contents
1 Scope and Definitions
1.1 Scope
This privacy policy applies to personal data you provide when interacting with Lucky Logistics ("the Platform") through the following channels:
- Platform website (0523.tw) and all subdomains
- Mobile applications (if applicable)
- Customer service channels (phone, email, LINE, WeChat, etc.)
- Physical service locations
- Partner platforms (if applicable)
1.2 Terminology Definitions
1.3 Legal Basis
This privacy policy is formulated based on the following laws:
- Taiwan Personal Data Protection Act (2025 Amendment)
- EU General Data Protection Regulation (GDPR) Reference Standards
- Consumer Protection Act Related Provisions
2 Data Collection
2.1 Types of Data We Collect
Personal Identification Data
- Name (Chinese and English)
- ID number or passport number (required for import customs)
- Contact phone (Taiwan and/or Mainland China)
- Email address
- Shipping and receiving addresses
- LINE ID / WeChat ID
Payment and Transaction Data
- Credit/debit card information (partially encrypted)
- Bank account information (for refunds)
- Transaction records and invoice information
- Payment preference settings
Logistics Service Data
- Package content descriptions and photos
- Package weight and dimensions
- Shipping tracking information
- Customs documents and declared values
- EZWay real-name verification information
Technical and Usage Data
- IP address and geographic location (approximate)
- Browser type and version
- Device information (model, operating system)
- Website browsing behavior and click records
- Login time and activity logs
2.2 Data Collection Methods
Direct Provision
Data you actively provide when registering, ordering, filling forms, or contacting customer service.
Automatic Collection
Browsing and usage data automatically collected through cookies, web analytics tools, and similar technologies.
Third-Party Sources
Necessary service information obtained from partners (logistics providers, e-commerce platforms).
3 Data Usage Purposes
We only use your personal data within legal, legitimate, and necessary scope for the following purposes:
Service Provision
- Process and track your packages
- Handle import/export customs procedures
- Arrange logistics delivery
- Process payments and refunds
Customer Service
- Respond to your inquiries and complaints
- Send service notifications and reminders
- Provide technical support
- Process claims applications
Service Improvement
- Analyze user behavior and preferences
- Optimize website and applications
- Develop new features and services
- Conduct market research
Security and Compliance
- Prevent fraud and abuse
- Protect platform and user security
- Comply with legal obligations
- Cooperate with government agency requirements
3.1 Marketing Communications
With your consent, we may use your contact information to send:
- Promotional offers and discount information
- New service and feature announcements
- Newsletters and logistics information
You can unsubscribe from marketing communications at any time without affecting your use of the Platform services.
4 Data Sharing and Disclosure
Important Statement
We will never sell your personal data to third parties.We only share your data in the following specific circumstances:
4.1 Service Providers
To provide complete logistics services, we may share necessary data with the following types of service providers:
| Service Provider Type | Shared Data | Purpose |
|---|---|---|
| Logistics Delivery Providers | Recipient name, address, phone | Package delivery |
| Customs Brokers | Identity data, package information | Customs clearance |
| Payment Service Providers | Payment information | Transaction processing |
| Cloud Service Providers | Encrypted account data | System operation |
| Customer Service Systems | Contact information, service records | Customer support |
4.2 Legal Requirements
We may disclose your personal data in accordance with the law in the following circumstances:
- Cooperating with lawful investigations by government agencies (customs, tax authorities, judicial authorities)
- Complying with court orders or subpoenas
- Protecting the rights, property, or safety of the Platform, users, or the public
- Preventing or investigating possible illegal activities
4.3 Business Transfer
If the Platform undergoes a merger, acquisition, asset sale, or bankruptcy, your personal data may be transferred as part of business assets. We will notify you before the transfer and ensure the recipient complies with this privacy policy or equivalent protection standards.
5 Data Storage and Protection
5.1 Storage Location
Your personal data is primarily stored in:
- Taiwan: Main data center located in Taiwan, protected by Taiwan law
- Cloud Services: Using cloud services that meet international security standards (AWS/GCP)
5.2 Retention Period
| Data Type | Retention Period | Note |
|---|---|---|
| Account Data | Account duration + 5 years | Retained for legal period after account deletion |
| Transaction Records | 7 years | Per Commercial Accounting Act |
| Customs Documents | 5 years | Per Customs Act |
| Customer Service Records | 3 years | Service quality tracking |
| Website Logs | 1 year | Security analysis purposes |
5.3 Security Measures
Encrypted Transmission
All data transmission uses SSL/TLS encryption protocols (HTTPS)
Data Encryption
Sensitive data (passwords, payment info) stored with AES-256 encryption
Access Control
Strict permission management, only authorized personnel can access personal data
Intrusion Detection
24/7 security monitoring system, real-time detection of abnormal activities
Regular Backup
Daily automatic backup, ensuring data integrity and recoverability
Security Audit
Regular security audits and penetration testing
Security Reminder
Although we take strict security measures, internet transmission cannot be 100% secure. Please keep your account password safe and never share it with others. If you notice any account abnormalities, please contact us immediately.
6 Cookies and Tracking Technologies
6.1 What are Cookies
Cookies are small text files stored in your browser that record your preference settings and browsing behavior to provide a better user experience.
6.2 Types of Cookies We Use
6.3 Managing Cookies
You can manage cookie preferences through the following methods:
- Browser Settings: Most browsers allow you to view, delete, or block cookies
- Site Settings: Adjust preferences through "Cookie Settings" at the bottom of the website
- Third-Party Tools: Use ad blockers or privacy protection extensions
Note: Disabling certain cookies may affect website functionality and your user experience.
7 Your Rights
Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal data:
Right to Query
You have the right to inquire whether we hold your personal data and its contents.
Right to Access and Copy
You have the right to request access to or obtain copies of your personal data.
Right to Correction
You have the right to request correction of incorrect or incomplete personal data.
Right to Deletion
Under specific circumstances, you have the right to request deletion of your personal data.
Right to Stop Processing
You have the right to request that we stop processing your personal data.
Right to Data Portability
You have the right to obtain your personal data in a commonly used format for transfer to other services.
7.1 How to Exercise Your Rights
Submit Request
Submit rights exercise request via email or customer service channels
Identity Verification
We will verify your identity to protect data security
Process Request
We will respond to your request within 30 days
Result Notification
Notify processing results in written or electronic form
Note: Some requests may be limited due to legal requirements or legitimate business needs. If we cannot fully satisfy your request, we will explain the reasons. According to Article 14 of the Personal Data Protection Act, fees may be charged for queries or requests to access personal data or make copies.
8 Cross-Border Data Transfer
8.1 Data Transfer Scope
To provide cross-border logistics services, your personal data may be transferred to regions outside Taiwan, including but not limited to:
- Mainland China: Warehouse operations, logistics processing
- Hong Kong: Transit center
- Other destination countries: Depending on your package destination
8.2 Protection Measures
We ensure that cross-border transferred data receives appropriate protection:
9 Protection of Minors
Minor Usage Restrictions
Platform services are not available to minors under 18 years old. We will not intentionally collect personal data from minors.
If you are a parent or guardian and discover that your minor child has provided personal data without consent, please contact us immediately. Once verified, we will immediately delete the data.
10 Data Breach Response
10.1 Notification Obligations
According to the 2025 amendment of Taiwan's Personal Data Protection Act, if a personal data breach occurs, we will:
- Report to the competent authority (Personal Data Protection Commission) within 72 hours of discovery
- Notify affected users through appropriate means
- Take necessary measures to prevent damage expansion
- Investigate the cause and strengthen security measures
10.2 Response Measures
Immediate Response
Activate security incident response procedures, isolate affected systems
Investigation and Assessment
Investigate incident scope, cause, and impact
User Notification
Send notifications to affected users explaining the incident and recommended measures
Improve Protection
Strengthen security measures based on investigation results to prevent recurrence
11 Policy Updates
We may update this privacy policy from time to time to reflect legal changes, service adjustments, or best practices.
11.1 Update Notifications
- Significant changes will be notified via email or website announcement
- Updated policy will note the "Last Updated" date
- We recommend you regularly review this policy to stay informed of latest content
11.2 Continued Use
Continued use of Platform services after updates indicates your agreement to the updated privacy policy. If you disagree with the updates, please stop using the services and contact us to delete your account.
12 Contact Us
If you have any questions, comments about this privacy policy, or wish to exercise your data rights, please contact us through the following methods:
Privacy Protection Contact
howyunqisoftware@gmail.com
For privacy-related issues, please include "Privacy Policy" in the subject line
Taiwan：0918-388-560
China：+86 136-0305-4302
shopeeos
Room 3A11, Building B, Tongxin Technology Building, No. 6261 Baoan Avenue, Fuyong Street, Baoan District, Shenzhen
Service Hours: Monday to Friday 09:00 - 18:00
Regulatory Authority
If you believe our handling of your personal data infringes on your rights, you may file a complaint with the regulatory authority:
Personal Data Protection Commission Preparatory Office
Address：5F, No. 77, Guanqian Road, Zhongzheng District, Taipei City 100011
Phone：+886-2-3356-8016
Website：www.pdpc.gov.tw
By using Platform services, you acknowledge that you have read, understood, and agreed to all contents of this privacy policy.