I received an EZWay push notification for a parcel I never ordered — what do I do about an impersonation declaration, and what are the legal consequences?
What is the answer? Start with the conclusion
If EZ WAY shows a customs push for goods you did not buy, first check with family, the seller, platform or purchasing agent, then ask the listed customs broker to verify the address, item description and value. If it still does not match, choose “Declaration mismatch — identity used for an import declaration,” complete the online statement, print and sign the emailed copy, and send it to the customs office of import. Since 1 March 2026, online authorization for personal simplified express declarations requires prior confirmation; reject mismatched details and clarify them before authorizing. Customs may refer a case to prosecutors when concrete impersonation evidence exists. Criminal liability depends on the actor, intent, document and use of personal data; it is not automatically attributed to the impersonated recipient. For a fraudulently registered account, contact Trade-Van at 02-7735-2812.
Should you reject authorization after an unfamiliar EZ WAY push?
If EZ WAY shows a customs push for goods you did not buy, first check with family, the seller, platform or purchasing agent, then ask the listed customs broker to verify the address, item description and value. If it still does not match, choose “Declaration mismatch — identity used for an import declaration,” complete the online statement, print and sign the emailed copy, and send it to the customs office of import. Since 1 March 2026, online authorization for personal simplified express declarations requires prior confirmation; reject mismatched details and clarify them before authorizing. Customs may refer a case to prosecutors when concrete impersonation evidence exists. Criminal liability depends on the actor, intent, document and use of personal data; it is not automatically attributed to the impersonated recipient. For a fraudulently registered account, contact Trade-Van at 02-7735-2812.
Sources: Customs Administration, Ministry of Finance (Taiwan) — Real-Name Verification FAQs · Customs Administration, Ministry of Finance (Taiwan) — Advance Confirmation of Authorization Fully Implemented on 2026-3-1 · Regulations Governing Customs Clearance Procedures for Air Express Consignments (Amended 2026-02-23) · Regulations Governing the Establishment and Management of Customs Brokers · National Central Library Theses and Dissertations — 蔡欣穎, A Study of Taxation on Purchasing Agent Services (2026)
What should you do after an unfamiliar EZ WAY notification?
1Check whether the transaction is yours
Check with family, seller, platform or purchasing agent, then ask the listed broker to verify address, item and value.
2Reject mismatched authorization
If the details remain wrong, select the declaration-mismatch option and do not authorize it.
3Submit the impersonation statement
Complete the online form, print and sign it, send it to the customs office of import, and retain the records.
4Separate the responsible parties
Customs refers cases on concrete evidence; the recipient, actual owner, broker and impersonator are distinct actors.
Glossary
- Prior confirmation
- The broker pushes shipment details and proceeds only after the importer confirms and authorizes them.
- Declaration mismatch
- The option used to reject a declaration when shipment details are wrong or the identity was misused.
Frequently asked questions
Should you reject authorization after an unfamiliar EZ WAY push?
regulatory basis
Customs Administration, Ministry of Finance (Taiwan) — Real-Name Verification FAQs · Customs Administration, Ministry of Finance (Taiwan) — Advance Confirmation of Authorization Fully Implemented on 2026-3-1 · Regulations Governing Customs Clearance Procedures for Air Express Consignments (Amended 2026-02-23) · Regulations Governing the Establishment and Management of Customs Brokers · National Central Library Theses and Dissertations — 蔡欣穎, A Study of Taxation on Purchasing Agent Services (2026)
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