I received an EZWay push notification for a parcel I never ordered — what do I do about an impersonation declaration, and what are the legal consequences?

If you receive an EZWay push notification for a parcel you never ordered (an impersonation import declaration), tap "Declaration Mismatch – Impersonation Import Declaration" in the app and fill out the "Impersonation Customs Declaration Statement" online. The system will email the form to your registered email address; print it, sign it, and mail it to the customs office at the port of import for investigation. If the evidence confirms impersonation, customs will refer the case to the judiciary under the "Measures for Customs Inspection of Impersonated Import/Export," and the impersonator may face charges under the Criminal Code's forgery provisions and the Personal Data Protection Act. If the impersonation also involved false declaration of item names or values, Article 37 of the Customs Anti-Smuggling Act applies (fine up to 5× the tax evaded, with possible confiscation of goods). After you submit the impersonation statement, any express parcels declared in your name for a certain period will require your authorization confirmation before release (automatic enhanced scrutiny). If your EZWay account was fraudulently registered in your name, you can also contact Trade-Van Communications customer service at 02-7735-2812 to request account cancellation. HowBridge Logistics uses verified real-name direct integration for customs filing, eliminating any possibility of proxy or impersonation declarations.