Our LINE Official Account Is Now Blue-Shield Verified
Our only official LINE account displays the name HowBridge集運官方帳號 (our Chinese account name on LINE) with the premium ID @0523tw, and shows a blue verification badge beside the name (commonly called the blue shield; shown as a blue checkmark icon since April 2026) — meaning it has passed LINE's verification review. You can open page.line.me/0523tw to confirm for yourself. Any "HowBridge customer service" account whose ID is not @0523tw, or that has no verification badge beside its name, is not ours.
Verification covers the corporate identity behind the account. It is not an endorsement by LINE of our service quality, rates or shipping outcomes.What types of verification badges does LINE use for official accounts?
According to LINE's own documentation, official accounts fall into three categories based on review status. <strong>Since April 1, 2026</strong>, LINE has changed how the badges are displayed: verified accounts now show more distinctive green and blue checkmark icons, while general (unverified) accounts no longer show the marking once commonly called the "grey shield." In other words, you can now tell them apart simply by whether a verification badge appears beside the account name:
| Badge | Account type | How it is obtained | Key difference |
|---|---|---|---|
| 🔵 Blue badge (commonly called the blue shield) | Certified Official Account | Applied for by a business, which must first obtain a premium ID and submit its business registration or competent-authority incorporation documents for review by LINE's review team | Can be found by users searching keywords or the store name inside LINE; can use features such as friend-add advertising |
| 🟢 Green badge (commonly called the green shield) | Premium Official Account | By invitation from LINE only — cannot be applied for | Generally granted to accounts with notable engagement |
| ⚪ No badge (formerly called the grey shield before April 2026) | Unverified Official Account | Anyone can create one; no review required | Identity has not been reviewed; users generally have to search the exact full ID to find it; since March 2026, a "This official account is auto-replying to messages" notice has been shown permanently at the top of the chat |
The HowBridge Logistics account is a blue-badge Certified Official Account (commonly called the blue shield).
Badge categories, the April 2026 display update, and application requirements follow LINE Biz-Solutions Taiwan and the LINE Official Account Help Center; sources are listed at the end of this page.
What does blue-shield verification mean—and not mean?
✅ Verification does mean
- LINE has reviewed and confirmed that a legally registered business, store or organisation stands behind the account — not someone who opened it anonymously.
- A premium ID must be obtained before applying for verification, which is why our ID is the self-chosen @0523tw rather than a system-assigned string of random characters.
- Per LINE's documentation, verification applications are currently accepted only in Japan, Taiwan and Thailand, and are subject to documentary review by LINE's review team.
- Verified accounts can be found through keyword search inside LINE, which makes it harder for impostor accounts to occupy the same visibility.
⚠️ Verification does not mean
- It is not an endorsement by LINE of HowBridge's service quality, shipping quotes, customs outcomes or any transaction — the review examines corporate identity, not service content.
- It does not mean every message you see on LINE comes from us: always check the account name and ID shown at the top of the chat window.
- It does not replace basic fraud precautions. If anyone asks you to transfer money to a personal bank account, or contacts you from a personal LINE account, stop and verify through the channels listed below.
How can you verify our official account in three steps?
You do not have to take anyone's word for it — you can run all three checks yourself:
1Check that the premium ID is @0523tw
Open the account's profile page in LINE and look at the ID field. Our premium ID is @0523tw. If the ID is a string of random characters, or any other custom ID, it is not our official account.
2Open the official account page and compare
Enter page.line.me/0523tw in your browser. This is the public account page provided by LINE. It shows the account name HowBridge集運官方帳號 together with the verification mark, so you can compare it against the account you are looking at.
3Confirm the blue verification badge beside the name
At the top of the chat room or on the profile page, a blue verification badge should appear next to the account name (shown as a blue checkmark icon since April 2026; older app versions still show a blue shield). No badge means the account has not passed LINE's identity review — do not share personal details or make payments in that conversation.
Why must shipping customers check if an account is genuine?
Shipping conversations involve personal data and payments by nature
Consolidation and customs clearance involve recipient names, addresses, national ID numbers (for real-name verification), tracking numbers and shipping payments. That is exactly what an impostor support account is after, which makes "knowing who you are talking to" the most basic — and most often skipped — step in the whole process.
A name can be copied; a reviewed identity cannot
Anyone can rename a LINE account to something similar and use the same profile picture. But making a blue verification badge appear next to that name requires passing LINE's review with business registration documents. So get into the habit of checking the badge and the ID, not just the display name and avatar.
Things we will never do
HowBridge will never add you from a personal LINE account, never ask you to transfer shipping fees or duties into a personal bank account, and never ask on LINE for your online banking password or full card number and security code. If any of these happens, stop and confirm with us through this site's official channels.
What are HowBridge's official contact channels?
These are HowBridge Logistics' current official channels — we suggest bookmarking this page:
| Channel | Details | Notes |
|---|---|---|
| Official LINE | HowBridge Consolidation official account (@0523tw) | Blue-shield certified account; live customer support |
| Official website | 0523.tw | All services, shipping estimates and invoices live on this site |
| Support line | 03-3936426 | Mon–Fri 09:00–18:00 (Taiwan time) |
| howyunqisoftware@gmail.com | Not real-time; best for longer explanations or attachments |
Frequently asked questions
Sources
The description of LINE's official account verification system on this page is based on the following official materials:
- LINE Biz-Solutions Taiwan: Four advantages of a LINE Certified Official Account
- LINE Official Account Help Center (Taiwan): What types of accounts are there?
- LINE Biz-Solutions Taiwan: LINE Official Account service overview
- HowBridge Logistics official LINE account page (check it directly)
- LINE Biz-Solutions Taiwan: Official Account verification shield update — easier for customers to identify, safer interactions (2026-04-01)
Add our LINE Official Account
Look for the blue verification badge and the premium ID @0523tw — adding via the button below always takes you to the right account. Ask us anything about consolidation, customs clearance or shipping estimates directly on LINE.
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