Complete Parcel Forwarding Tracking Guide: 5 Stages, Global Platforms, and What to Do About Delays

Compiled by the HowBridge Logistics Customs and Shipping Experts | Last updated 2026-08-20

The short answer

Consolidated parcels have to be tracked leg by leg: use the seller's waybill number inside China, 17track or the carrier's own site for the international leg, and the delivery company for the Taiwan leg. HowBridge (0523.tw) splits the whole journey into 5 stages across 4–6 different logistics systems. Numbers with a letter prefix are usually SF / YT / JT / JD / DP followed by digits, 15 characters in total; a 14-digit all-numeric code is typically ZTO. At the Taiwan customs stage, use EZ WAY to see the clearance channel: C1 means release without document review or inspection — once duties and fees are paid you can collect the goods with the release notice; C3 requires applying for inspection together with a customs inspector within ten days from the declaration date. The international leg and customs processing both have normal "tracking blackout" periods — no updates does not mean the parcel is lost.

5-Stage Tracking Overview

From order to delivery, a forwarded parcel passes through 5 stages. Different carriers handle each stage, so you must track them on different platforms:

StageHandlerTimeTrack via
1. Seller → warehouseChina domestic carrier1-7 daysTaobao / seller site
2. Warehouse handlingHowBridge Shenzhen hub1-3 daysHowBridge account
3. Intl. shippingEMS / express / ocean3-21 daysCarrier site / 17track
4. Taiwan customsCustoms Administration1-7 daysEZ WAY / Customs
5. Taiwan deliveryBlack Cat/HCT/Kerry1-3 daysDelivery carrier app

* The days in the table above are <strong>common ranges compiled by HowBridge from its own consolidation operations — internal operational experience, not an official published standard</strong>; holidays, typhoons, heavy customs volume or an inspection will all extend them. Official transit times are published only per transport mode and expressly exclude security screening, customs inspection and days detained by customs (for example, Chunghwa Post's cross-strait express service notes), so there is no official standard for the end-to-end journey. If you first want to understand <a href="/taiwan-consolidation-guide">how the whole consolidation process runs</a>, it is easier to read the tracking stages against it.

Stage 1: Seller Ships → Forwarding Warehouse

1Track the Seller's Shipment

After you order, the seller provides a China domestic tracking number. Common carriers in China include:

  • SF Express (fastest): www.sf-express.com/chn/sc or the SF Express app
  • ZTO Express: www.zto.com
  • YTO Express: www.yto.net.cn
  • Yunda Express: www.yundaex.com
  • STO Express: www.sto.cn
  • J&T Express: www.jtexpress.cn
  • JD Logistics: www.jdl.com
  • Deppon Express: www.deppon.com
  • Cainiao Express (Taobao / Tmall self-operated): global.cainiao.com (no login required)
  • ANE Logistics (3–300 kg LTL bulk freight, not small-parcel express): its official domain did not respond in our latest test — use an auto-detect tracking platform instead, or ask the seller for the tracking record
Tip：The Taobao / Pinduoduo / 1688 order page shows tracking status directly. How fast a parcel reaches the warehouse depends mainly on the seller's province and the local carrier: shipments from southern China are usually fastest, while northern and north-eastern China take a few days more. During Chinese New Year, Labour Day, National Day, Double 11 and other peak periods in mainland logistics, everything shifts later. The sign-off time shown in the seller's tracking record is what counts.

How many digits is your number? Quick reference for 12 / 13 / 14 / 15 characters

Tracking Number Quick Guide: Identify the Carrier

Have a tracking number but do not know where to check it? First see whether it starts with letters. This is the quickest way to identify it.

① Letter Prefix — Identify It by the First Two Characters
PrefixFormatCarrierOfficial
SF SF + 13 digits (15 characters in total, common on international shipments) SF Express www.sf-express.com/chn/sc
YT YT + 13 digits (15 total) YTO Express yto.net.cn
JT JT + 13 digits (15 total) J&T Express jtexpress.cn
JD JD start (JDX/JDV/JDE…, 15) JD Logistics www.jdl.com
DPK DPK + 12 digits (15 total) Deppon Express (express product line) www.deppon.com
DPL DPL + 12 digits (15 total) Deppon Express (LTL freight product line) www.deppon.com

* The shared pattern in the current system: letter prefix + digits, 15 characters in total. So the first two characters — SF / YT / JT / JD / DP — are enough to tell them apart. Carriers do not publish their numbering rules, so this table is compiled by cross-checking multiple sources; formats may change at the carrier's discretion, and the official tracking result always prevails.

② Numbers Only — Count the Digits, Then Check the First Digit
DigitsStarts withPossible
14 digits 7 (usually 73) ZTO Express
15 digits 3/4 (often 43,31) Yunda Express
15 digits 77 STO Express
15 digits 61 or 62 Cainiao Express (Taobao/Tmall delivery)
12 digits No fixed pattern SF domestic shipments in China often use 12 all-numeric digits, and other carriers use the same length — length alone is not enough to identify it

※ The prefix patterns for all-numeric numbers are empirical observations, not official announcements (the carriers do not publish their numbering rules). Use them only to narrow the possibilities; the final test is whether the number returns tracking results.

These Numbers Cannot Be Identified by Appearance Alone
  • ZTO and STO both start with 7—distinguish them by length: ZTO has 14 digits and STO has 15 digits. It is easy to miscount a one-digit difference, so copy and paste the number into a tracking site.
  • Yunda and STO both have 15 digits—their lengths are identical, so check the first digit: 3/4 indicates Yunda, while 7 indicates STO.
  • YTO's “YT” may be omitted—the letters are often dropped in customer-service chats or manual transcription, leaving 13 digits that are harder to identify. If you see 13 digits, try adding YT first.
  • 12 all-numeric digits are a blind spot — SF domestic shipments in China and other carriers share the same length, so the number alone cannot tell them apart. Ask the seller or use auto-detection.

The easiest option: paste the tracking number into 17track.net or Kuaidi100. The system automatically compares number patterns, identifies the carrier, and displays tracking events, so you do not need to count the digits yourself.

Deppon takes one extra step: when tracking a waybill on Deppon's own site you may need to complete an additional identity or security verification besides the number itself (carriers adjust these from time to time), so follow whatever the site asks for at that moment. If you get stuck, use an auto-detect tracking platform or simply ask the seller for the tracking record.

How to Enter the Shenzhen Consolidation Warehouse Delivery Details

This is the only step in the entire process that requires precise input. Incorrect information may prevent your parcel from being matched to your account or cause the seller to refuse shipment. Enter the details exactly as shown below:

Field Information to Enter Instructions
Recipient Name 好運器 Enter the warehouse name directly, not your own name
Recipient Phone Number 13603054302 Enter the warehouse phone number, not your Taiwan mobile number
Shipping Address 深圳市宝安区福海街道桥头社区宝安大道6261号彤鑫科技大厦B座3A11-H□□□□库位 (H□□□□ = your personal ID code; it is filled in automatically when you one-tap copy the address from the 0523.tw homepage after logging in) Enter "好运器" as the recipient, and use the personal address one-tap copied from the 0523.tw homepage as the delivery address (it ends with an H-code ID for automatic matching).
Postal Code 518103 —
Why enter "好运器" as the name and keep the personal ID code at the end of the address?

On Chinese e-commerce platforms (Taobao, Pinduoduo, JD, Xiaohongshu, etc.), the shipping label automatically masks the name and phone number with asterisks (e.g. 王**, 136****4302) — only the address is never masked. So simply enter "好运器" as the name and the warehouse phone number 13603054302 as the phone; for the delivery address, log in to 0523.tw and one-tap copy it from the homepage — it already ends with your personal ID code (starting with H), which the warehouse uses to match parcels to your account automatically, so do not delete or change it. (The old format — a Taiwan mobile number at the end of the address — still works for matching.)

These Mistakes Will Cause Problems
  • Entering your Taiwan mobile number in the “Phone Number” field → Most Chinese sellers will refuse to ship the order because domestic delivery in China requires a Chinese phone number.
  • The personal ID code is missing from the end of the address (and no Taiwan mobile number was noted either) → the parcel is unidentified and must be claimed separately.
  • Entering your own Chinese name as the recipient → Once the shipping label masks the name, the warehouse will be unable to identify the parcel.

Addr: home (site rules); guide.

Stage 2: Forwarding Warehouse Processing

2Warehouse Arrival → Awaiting Shipment

After the parcel reaches HowBridge's Shenzhen forwarding warehouse, its status changes as follows:

  • Received: The warehouse scans the parcel into inventory, and it appears in your account
  • Weighed and photographed: Basic photos are free; an inspection service can be purchased separately
  • Awaiting shipment: Waiting for you to submit a forwarding order for consolidated packing
  • Consolidating: The warehouse combines your multiple parcels
  • Shipped: An international tracking number is assigned, and the parcel is prepared for transport to the port or airport
Tracking：The HowBridge member centre consolidates the latest status available for each leg, including check-in photos. For inspection add-on fees, please contact online customer service.

Stage 3: how many days does international transport take? (the most decisive stage)

3Shenzhen Forwarding Warehouse → Taiwan Port or Airport

From dispatch at the Shenzhen consolidation warehouse to arrival in Taiwan, transit time varies a lot by mode: air express is fastest, consolidated sea freight slowest. Note that officially published transit times never include customs clearance — Chunghwa Post's cross-strait express service notes state that "the estimated arrival days do not include security screening, customs inspection or days detained by customs", so the customs leg has to be counted separately.

  • Air express (EMS): the fastest category; the officially published estimate excludes security screening, customs inspection and days detained by customs, so clearance and domestic delivery time still have to be added.
  • Commercial air (DHL / FedEx / UPS): service levels differ (Express and Economy tiers vary widely), so rely on the carrier's own official transit-time lookup.
  • Direct sea freight: the voyage itself is longer; actual departure and arrival follow the sailing schedule provided after dispatch.
  • Consolidated sea freight: besides the voyage, the container still has to be filled, and that wait depends on current consolidation volume.
Tracking：① 17track.net (integrates multiple carriers and automatically identifies tracking numbers) ② Each carrier's website (DHL, UPS, EMS) ③ Chunghwa Post (EMS). Enter the tracking number to view complete customs, airport, and port updates.

Stage 4: how long does Taiwan customs clearance take? How C1 / C2 / C3 differ

4Taiwan Customs Entry → Release

Customs has no fixed number of days for release. After the parcel arrives in Taiwan and the declaration is filed, the customs expert computer system assigns the declaration to C1, C2 or C3 based on screening criteria such as the trader's clearance record, the origin of the goods, the nature of the goods and the customs broker. The three channels have different document and inspection procedures, and that is where the difference in time comes from. Here are the status changes you will typically see in this stage:

  • Arrived at Taoyuan Airport/Keelung Port: This appears in carrier tracking
  • EZ WAY app notification: Notifies you of an import parcel awaiting confirmation
  • Confirm declaration: Complete identity verification and confirm the declaration in the app
  • Assigned C1/C2/C3: The clearance code determines processing speed
  • Pay duties and taxes (if required): Shipments subject to duties or taxes are released only after payment
  • Released: Customs releases the parcel to the delivery carrier
Tracking：① EZ WAY (the express consignee real-name authentication platform, the most immediate) ② the "Single Window" import express cargo enquiry of the Customs Administration, Ministry of Finance ③ your consolidator's Taiwan-side customer service. See the EZ WAY guide and customs declaration tips.
What the authorities say: the Customs Administration, Ministry of Finance explains that "the customs expert computer system assigns declarations to one of three clearance channels — C1, C2 and C3 — according to screening criteria such as the trader's clearance record, the origin of the goods, the nature of the goods and the customs broker". C1, release without review or inspection: once the duties and fees are paid, the goods may be collected from the warehouse with the computer-printed release notice and the original delivery documents. C2, document review: after the online declaration, the declarant must submit the paper declaration and other original documents before the end of customs office hours on the following day; the goods are released once the documents are found to be in order. C3, physical inspection: besides submitting the paper documents within the same time limit, for import goods an application must be made within ten days from the declaration date for inspection together with the customs inspector, after which the goods are released following review and valuation. The difference in time comes precisely from these three procedures; the channel is assigned by customs, and no consolidator can choose or guarantee it. (Customs Administration, MOF: What is the difference between the three clearance channels C1, C2 and C3?, published 2026-07-08) To see where the whole clearance process gets stuck, read what happens during those days at customs.
How the duty-free threshold is calculated: Article 49(2) of the Customs Act (關稅法) provides that "for imported goods other than those specified in the preceding paragraph, where the aggregate customs value of the same consignment is below the limit announced by the Ministry of Finance, they shall be exempt from duty; this shall not apply where imports are frequent or where the goods are specifically announced by the Ministry of Finance". The key is that the value is aggregated per consignment, not assessed item by item (Laws & Regulations Database: Customs Act Article 49). How "the same consignment" is defined depends on the clearance route: for postal parcels, Article 11 of the Regulations Governing Customs Clearance of Postal Parcels (郵包物品進出口通關辦法) provides that "where two or more postal items imported from abroad are sent by the same sender on the same arrival date to the same recipient, their customs values shall be aggregated" (text); for express consignments, Article 14 of the Regulations Governing Customs Clearance of Air Express Consignments (空運快遞貨物通關辦法) defines the same consignment as "express consignments sent by the same consignor on the same flight to the same consignee", with the sea equivalent in Article 15 of the Regulations Governing Customs Clearance of Sea Express Consignments (海運快遞貨物通關辦法) (same voyage). Both sets of regulations also provide that consignments in the same batch may not be declared separately (air / sea). Consolidated parcels usually clear as express consignments, so the test is the flight or voyage, not the arrival date. For how duty is charged once the threshold is exceeded, see the cross-border import tax rules.
Does more than 6 times in half a year really end the exemption? The Ministry of Finance explains the criteria for "frequent imports" as follows: where the same taxpayer has goods released under that duty-free provision more than 6 times within a half-year period, the exemption no longer applies. A half-year period means January to June and July to December; the count is based on the import date shown on the declaration and restarts on 1 January and 1 July each year. In other words it is a fixed half-year period, not a rolling 180 days counted back from today. You can check your own count through the "Single Window". (MOF: Online shopping abroad is easy — watch out for frequent imports)

Stage 5: Local Delivery in Taiwan

5Customs Release → Doorstep Delivery

Once customs releases the goods, the parcel is handed to a Taiwanese delivery company. HowBridge currently works with three options for this final leg: HCT home delivery, 7-ELEVEN store pickup and FamilyMart store pickup (size rules and how to set it up are in the dedicated section below). For parcels set to convenience-store pickup, track them with the number issued by the Taiwanese delivery company on that company's or the store's own site — the original Chinese waybill number no longer shows progress at this point. These are the delivery companies you will commonly see in Taiwan:

  • Black Cat Delivery: t-cat.com.tw or its official LINE account
  • Hsinchu Logistics: hct.com.tw
  • Kerry TJ Logistics: kerrytj.com
  • Chunghwa Post: post.gov.tw/“e動郵局” (Mobile Post Office) app
  • Convenience-store pickup: Text notification + pickup code
Tip：Notification methods differ by company and an SMS is not guaranteed. To follow the release moment yourself, the Customs Administration, MOF explains that you can register on the "Single Window" (portal.sw.nat.gov.tw) with a business or citizen digital certificate and then set up the active notification service using the e-mail address you registered, so you receive the "import cargo release notice" without waiting for a courier SMS (notices for outstanding items and declaration acceptance are also available). (Customs Administration, MOF: Please use the "Single Window" active notification system) For differences in speed and service between companies, see the Taiwan delivery company comparison.
Why is the HCT leg usually quicker?
It comes down to location: sea express consignments clear customs in the sea express cargo zone at Taipei Port, and HCT's "International Logistics and Northern Taiwan Transit Center" was built inside the Second Industrial Zone of Taipei Port (Bali, New Taipei City) — ground broken on 17 April 2023, an investment of NT$1.9 billion and a total floor area of about 6,110 ping, with the plan expressly covering cross-border e-commerce and the northern transit centre. HCT's own cross-border e-commerce page also describes it as "a new model for the sea express zone at Taiwan's ports — HCT is inside Taipei Port". In other words, once goods are released they do not need another cross-region trunk haul back to a transit station in a different county before sorting begins; they can enter the nearby facility and join a delivery route the same day. That is why this leg loses one handover between "release" and "on the road".
HowBridge's own measurements let you compare that speed: across 894 customs declarations, 78.1% left the warehouse within 24 hours of customs release and 85.5% within 48 hours (period 2025-09-30 to 2026-08-31, verified 2026-08-31). These are HowBridge's operational figures, not an official published standard; holidays, typhoons or an inspection will still push it later.

Sources: Economic Development Department, New Taipei City Government / Taiwan TB News, "HCT partners with New Taipei City Government, investing NT$1.9 billion in a smart logistics transit centre in Bali" (2023-04-17); HCT official website, cross-border e-commerce services.

Logistics Tracking Platforms by Country

Below are commonly used logistics tracking sites by region, helping you find the right platform whenever a parcel changes hands. HowBridge currently operates its own Shenzhen forwarding warehouse and Taoyuan Dayuan operations warehouse; logistics platforms for other regions are provided for you to track parcels independently.

🌐 Global Multi-Carrier Platforms

17track.net: Enter a tracking number to automatically identify the carrier; supports multiple languages.
parcel.app: A mobile app supporting thousands of carriers.

https://www.17track.net

🇨🇳 China Logistics

SF Express: www.sf-express.com/chn/sc
ZTO Express: www.zto.com
JD Logistics: www.jdl.com
Cainiao: global.cainiao.com

🇯🇵 Japan Logistics

Sagawa Express: sagawa-exp.co.jp
Yamato Black Cat: kuronekoyamato.co.jp
Japan Post: post.japanpost.jp

🇰🇷 South Korea Logistics

Korea Post (EMS): epost.go.kr
CJ Logistics: cjlogistics.com

🇺🇸 US Logistics

USPS: usps.com
FedEx: fedex.com
UPS: ups.com
DHL: dhl.com

🇹🇼 Taiwan Logistics

Chunghwa Post: post.gov.tw
Black Cat Delivery: t-cat.com.tw
Hsinchu Logistics: hct.com.tw
EZ WAY e-Authorization: ezway.cc

How to Handle 5 Common Tracking Issues

Scenario 1: Tracking Never Updates After the Seller Ships (Stuck for Over 3 Days) What to do: ① Contact the seller to confirm that the parcel was actually shipped ② Use the shopping platform's “not shipped” dispute channel ③ Request a refund within the deadline under the platform's rules.
Scenario 2: Parcel Reached the Warehouse but Does Not Appear in Your Account What to do: ① send HowBridge customer service the seller's waybill number, the sign-off time and a screenshot of the order ② we will use that information to request the sign-off record from the carrier for that leg and help locate the parcel (common causes: no Taiwanese mobile number noted at the end of the address, an incorrect address, or a lag in the check-in scan).
Scenario 3: International Shipment Is Stalled (At Customs/Airport for Over 7 Days) What to do: ① Check the latest status on 17track ② Submit an inquiry or claim through the carrier's official system ③ Contact HowBridge customer service for help with a cross-border trace ④ If insured, file a claim within the deadline under the policy terms.
Scenario 4: Customs Clearance Is Stuck for Over 7 Days What to do: ① Check the clearance code in EZ WAY (slower processing is normal when assigned C3) ② Confirm whether documents, tax payment, or an explanation of intended use is required ③ Certain items may be selected for enhanced inspection ④ If the parcel remains unreleased for a long time, contact the Customs Administration or ask the forwarding company to check.
Scenario 5: The Delivery Carrier Makes Multiple Unsuccessful Attempts What to do: ① Reschedule delivery through the carrier's app or customer service ② Switch to convenience-store pickup ③ Use a backup address (office or family member) ④ See the delivery carrier comparison.

Parcel Tracking FAQ

Q1. My parcel tracking information is in English. What does it mean?
Use 17track.net for bilingual Chinese-English information. Common English statuses: ① Picked up＝Collected ② In transit＝Moving through the network ③ Arrived at destination＝Reached the destination ④ Out for delivery＝With the courier for delivery ⑤ Delivered＝Delivery completed ⑥ Customs hold＝Held by customs ⑦ Returned to sender＝Sent back to the sender.
Q2. Why can't 17track find my tracking number?
Four common reasons: ① the carrier has not physically collected the parcel yet ② it has been collected but not yet entered into the carrier's system ③ the number was typed in wrongly or is invalid ④ the wrong carrier was selected (consolidated shipments often involve two carriers, one inside China and one for the international leg — pick the wrong one and nothing shows up, so try again with the correct carrier). Give a newly issued number some buffer time before drawing conclusions; do not decide within a few hours that a parcel is lost. Also note that when a seller advertises "free shipping", the number is still generated by whichever logistics company actually carries the goods; if the order page only says free shipping with no number, the seller usually has not uploaded the waybill number yet, so simply ask them for it. Finally, the "consolidation waybill" issued by a consolidator is an internal platform number — the international leg has to be tracked with the international waybill number provided separately after dispatch.
Q3. EZ WAY says declared, but why is customs release taking so long?
It depends on the clearance channel assigned by customs: ① C1, release without review or inspection — once duties and fees are paid, the goods can be collected with the release notice and the original delivery documents ② C2, document review — the declarant must submit the paper declaration and original documents before the end of customs office hours on the following day after the online declaration, and the goods are released once they are found to be in order ③ C3, physical inspection — besides the documents, for import goods an application must be made within ten days from the declaration date for inspection together with the customs inspector. The more procedures involved, the longer the possible wait, and that is where the difference comes from. Long holidays, typhoons and heavy customs volume all push it later. If nothing moves for a long time, ask your consolidator to help follow it up.
Q4. Can I always see my parcel's location?
Most of the time, yes, but there are 2 normal “blackout periods”: ① During international transit (inside an ocean container or while the plane is in flight), the tracking system does not update at every point ② Customs does not publicly provide real-time updates for its internal processing. No updates during these stages is normal and does not mean the parcel is lost. The status will change at the next checkpoint, such as port arrival or customs release.
Q5. Can I still track each parcel after combining multiple parcels for forwarding?
After consolidation, the parcels become “one master parcel,” so during international shipping you can only track the consolidated tracking number. However, at the Taiwan customs stage, the declaration still lists the original item details. In practice, tracking has two parts: ① Track each parcel separately before consolidation ② Track the master parcel number after consolidation.
Q6. How soon can I claim compensation for a lost parcel?
It depends on the stage where the loss occurred: ① Seller shipping stage→ Follow the shopping platform's dispute and refund rules ② International shipping stage→ File under the carrier's inquiry and compensation terms; insured shipments are covered according to the policy terms ③ Taiwan delivery stage→ File a claim with the delivery carrier, with assistance from HowBridge. HowBridge does not offer declared-value protection (cargo shipping insurance); for high-value items, confirm the carrier's liability limits and claim conditions before shipping.
Q7. Where do I track a parcel set for convenience-store pickup?
Look at it in two legs: while the parcel is still in China or on the international leg, track it with that leg's waybill number (see the number cheat sheet above); once it is handed to the Taiwanese delivery company, switch to the number issued by that delivery company and check on their own site. Pickup notifications come from the delivery company or the store. Order pages on Chinese shopping platforms do not sync Taiwan-side pickup progress, so finding nothing there does not mean anything is wrong with your parcel.

Related Guides

Authority references

This page cites primary government, judicial, and academic sources from HowBridge’s customs reference index (1,171 records). Each item links to its original source.

Reference index data version: 2026-08-16

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