Complete Parcel Forwarding Tracking Guide: 5 Stages, Global Platforms, and What to Do About Delays
Consolidated parcels have to be tracked leg by leg: use the seller's waybill number for the leg inside China, 17track or the carrier's own site for the international leg, and the delivery company for the Taiwan leg. HowBridge (0523.tw) splits the whole journey into 5 stages, which usually involve a Chinese courier, an international carrier and a Taiwanese delivery company. Numbers with a letter prefix are mostly 15 characters starting with SF / YT / JT / JD / DP, while 14-digit all-numeric numbers are commonly seen with ZTO. After arrival in Taiwan the parcel switches to a Taiwanese carrier's number: Chunghwa Post international / mainland China mail uses 13 characters starting with letters, domestic items use 14 digits (or 20), Pelican Express uses the first 12 digits of the delivery slip, and Hsinchu Transport (HCT) uses a 10-digit waybill number. For the Taiwan customs stage, use EZ WAY to see how the parcel is being cleared: C1 means no document review and no inspection, so once the duties and taxes are paid you can collect the goods with the release notice; C3 requires you to apply for a joint inspection with Customs within ten days of the declaration date (three days for express cargo). The international transport and customs processing stages have a normal "tracking blackout period": no update does not mean lost.
5-Stage Tracking Overview
Track it in stages: for the China leg, use the seller's waybill number; for the international leg, use 17track; for the Taiwan leg, use the delivery carrier's tracking number.
From order to delivery, a forwarded parcel passes through 5 stages. Different carriers handle each stage, so you must track them on different platforms:
| Stage | Handler | Time | Track via |
|---|---|---|---|
| 1. Seller → warehouse | China domestic carrier | 1-7 days | Taobao / seller site |
| 2. Warehouse handling | HowBridge Shenzhen hub | 1-3 days | HowBridge account |
| 3. Intl. shipping | HowBridge air freight / Sea Express / Sea LCL consolidation (quote by item via customer service) | Depends on the shipping method | Carrier site / 17track |
| 4. Taiwan customs | Customs Administration | 1-7 days | EZ WAY / Customs |
| 5. Taiwan delivery | Hsinchu Transport (HCT) (home delivery) / 7-ELEVEN / FamilyMart (store-to-store) | 1-3 days | HCT website / convenience store app |
※ The days in the table above are typical ranges that HowBridge compiled from its existing consolidation operations; they are the platform's own operating experience, not an official standard, and they get longer during long holidays, typhoons, heavy customs volumes or inspections. HowBridge measured data: from billing in China to signed receipt at the Taiwan carrier, the median is 6 days and P90 is 9 days (August 2026 – September 2026, 774 shipments in total, verified 2026-10-10; not an official standard). Official transit times are published only for individual shipping methods and state explicitly that they exclude security screening, customs inspection and days held at customs (example: Chunghwa Post Mainland China Express service description); there is no official standard for the total time across the whole journey. If you would like to understand how the consolidation process runs from start to finish first and then come back to tracking, it will be easier to compare.
Stage 1: Seller Ships → Forwarding Warehouse
1Track the Seller's Shipment
After you order, the seller provides a China domestic tracking number. Common carriers in China include:
- SF Express (fastest): www.sf-express.com/chn/sc or the SF Express app
- ZTO Express: www.zto.com
- YTO Express: www.yto.net.cn
- Yunda Express: www.yundaex.com
- STO Express: www.sto.cn
- J&T Express: www.jtexpress.cn
- JD Logistics: www.jdl.com
- Deppon Express: www.deppon.com
- Cainiao Express (Taobao / Tmall self-operated): global.cainiao.com (no login required)
- ANE Logistics (3–300 kg LTL bulk freight, not small-parcel express): its website www.ane56.com offers a "track a shipment" function
How many digits is your number? Quick reference for 12 / 13 / 14 / 15 characters
Tracking Number Quick Guide: Identify the Carrier
Have a tracking number but do not know where to check it? First see whether it starts with letters. This is the quickest way to identify it.
① Letter Prefix — Identify It by the First Two Characters
| Prefix | Format | Carrier | Official |
|---|---|---|---|
SF |
SF + 13 digits (15 characters in total, common on international shipments) | SF Express | www.sf-express.com/chn/sc |
YT |
YT + 13 digits (15 total) | YTO Express | yto.net.cn |
JT |
JT + 13 digits (15 total) | J&T Express | jtexpress.cn |
JD |
JD start (JDX/JDV/JDE…, 15) | JD Logistics | www.jdl.com |
DPK |
DPK + 12 digits (15 total) | Deppon Express (express product line) | www.deppon.com |
DPL |
DPL + 12 digits (15 total) | Deppon Express (LTL freight product line) | www.deppon.com |
* The shared pattern in the current system: letter prefix + digits, 15 characters in total. So the first two characters — SF / YT / JT / JD / DP — are enough to tell them apart. Carriers do not publish their numbering rules, so this table is compiled by cross-checking multiple sources; formats may change at the carrier's discretion, and the official tracking result always prevails.
② Numbers Only — Count the Digits, Then Check the First Digit
| Digits | Starts with | Possible |
|---|---|---|
| 14 digits | 7 (usually 73) | ZTO Express |
| 15 digits | 3/4 (often 43,31) | Yunda Express |
| 15 digits | 77 | STO Express |
| 15 digits | 61 or 62 | Cainiao Express (Taobao/Tmall delivery) |
| 12 digits | No fixed pattern | SF domestic shipments in China often use 12 all-numeric digits, and other carriers use the same length — length alone is not enough to identify it |
※ The prefix patterns for all-numeric numbers are empirical observations, not official announcements (the carriers do not publish their numbering rules). Use them only to narrow the possibilities; the final test is whether the number returns tracking results.
③ After the Package Reaches Taiwan: Which Carriers Use 12-, 13-, and 14-Digit Tracking Numbers?
Start with the length: 13 characters starting with letters = Chunghwa Post international/mainland China mail; 14 digits are commonly Chunghwa Post domestic express/registered/parcel mail (14 or 20 digits; ZTO on the China leg also uses 14 digits, so if one doesn't work, try the other); for 12 digits, check the carrier name on the slip: Pelican Express's shipment tracking number is the first 12 digits of its delivery slip, T-Cat's website doesn't publish the number of digits, and domestic SF Express shipments on the China leg also often have 12 digits, so the length alone can't tell you; 10 digits = HCT Logistics shipment/waybill number. Once the package arrives in Taiwan, the order page on the Chinese platform stops updating, so switch to the Taiwan carrier's tracking number on that carrier's official website.
| Taiwan-leg carrier | Tracking number length / format (per official website) | Official tracking page | Notes |
|---|---|---|---|
| Chunghwa Post (international/mainland China mail) | 13 characters starting with letters: E = International Express Mail, R = International/Mainland Registered, L = International e-Packet, C = International/Mainland Parcel, EE/EZ/FT/FZ = Mainland Express Mail, Cross-Strait Speedpost (Express), LH/LE = Cross-Strait Postal e-Packet | postserv.post.gov.tw “International and Mainland Mail Tracking” (國際及大陸各類郵件查詢) | Only the past 6 months can be tracked; international ordinary small packets starting with U cannot be tracked |
| Chunghwa Post (domestic express/registered/parcel) | 14 or 20 digits (bulk registered mail = 6 + 6 + 2 digits) | postserv.post.gov.tw “Domestic Express/Registered/Parcel Tracking” (國內快捷/掛號/包裹查詢) | Bulk registered mail = 6-digit registration number + 6-digit accepting post office code + 2-digit category code; entering the 14 digits will find a 20-digit registered item |
| HCT Logistics | 10-digit shipment/waybill number | hct.com.tw “10-Digit Shipment/Waybill Number Lookup” (10碼貨號/提單號查詢) | There is also an “Order Number Lookup”; HowBridge home delivery uses HCT Logistics |
| Pelican Express (e-can) | Shipment tracking number = the first 12 digits on the delivery slip | e-can.com.tw “Shipment Tracking” (貨件追蹤查詢) | Data is kept for only 2 months; do not enter “-”, Chinese characters, or full-width digits |
| T-Cat (Black Cat TA-Q-BIN) | The “Parcel Tracking Number” (包裹查詢號碼) on the delivery slip (the website doesn't publish the number of digits; go by the slip) | t-cat.com.tw “General Parcel Tracking” (一般包裹查詢) | Data is kept for only 3 months; do not enter “-”, Chinese characters, or full-width digits |
| Convenience store pickup (7-ELEVEN / FamilyMart) | Go by the pickup notice/pickup code sent by the delivery carrier or convenience store | Convenience store website or app | Order pages on Chinese platforms don't sync pickup progress in Taiwan |
Sources (verified 2026-09-20): Chunghwa Post “Mail Tracking” (all international and mainland China mail numbers are 13 characters; domestic express/registered/parcel mail is 14 or 20 digits), HCT Logistics “10-Digit Shipment/Waybill Number Lookup”, Pelican Express “Shipment Tracking”, T-Cat “General Parcel Tracking”. Digit counts are subject to each carrier's current website information.
- ZTO and STO both start with 7—distinguish them by length: ZTO has 14 digits and STO has 15 digits. It is easy to miscount a one-digit difference, so copy and paste the number into a tracking site.
- Yunda and STO both have 15 digits—their lengths are identical, so check the first digit: 3/4 indicates Yunda, while 7 indicates STO.
- YTO's “YT” may be omitted—the letters are often dropped in customer-service chats or manual transcription, leaving 13 digits that are harder to identify. If you see 13 digits, try adding YT first.
- 12 all-numeric digits are a blind spot — SF domestic shipments in China and other carriers share the same length, so the number alone cannot tell them apart. Ask the seller or use auto-detection.
The easiest option: paste the tracking number into 17track.net or Kuaidi100. The system automatically compares number patterns, identifies the carrier, and displays tracking events, so you do not need to count the digits yourself.
Deppon takes one extra step: when tracking a waybill on Deppon's own site you may need to complete an additional identity or security verification besides the number itself (carriers adjust these from time to time), so follow whatever the site asks for at that moment. If you get stuck, use an auto-detect tracking platform or simply ask the seller for the tracking record.
How to Enter the Shenzhen Consolidation Warehouse Delivery Details
This is the only step in the entire process that requires precise input. Incorrect information may prevent your parcel from being matched to your account or cause the seller to refuse shipment. Enter the details exactly as shown below:
| Field | Information to Enter | Instructions |
|---|---|---|
| Recipient Name | 好运器 | Enter the warehouse name directly, not your own name |
| Recipient Phone Number | 13603054302 | Enter the warehouse phone number, not your Taiwan mobile number |
| Shipping Address | 深圳市宝安区福海街道桥头社区宝安大道6261号彤鑫科技大厦B座3A11-H□□□□库位 (H□□□□ = your personal ID code; it is filled in automatically when you one-tap copy the address from the 0523.tw homepage after logging in) | Enter "好运器" as the recipient, and use the personal address one-tap copied from the 0523.tw homepage as the delivery address (it ends with an H-code ID for automatic matching). |
| Postal Code | 518103 | — |
On Chinese e-commerce platforms (Taobao, Pinduoduo, JD, Xiaohongshu, etc.), the shipping label automatically masks the name and phone number with asterisks (e.g. 王**, 136****4302) — only the address is never masked. So simply enter "好运器" as the name and the warehouse phone number 13603054302 as the phone; for the delivery address, log in to 0523.tw and one-tap copy it from the homepage — it already ends with your personal ID code (starting with H), which the warehouse uses to match parcels to your account automatically, so do not delete or change it. (The old format — a Taiwan mobile number at the end of the address — still works for matching.)
- Entering your Taiwan mobile number in the “Phone Number” field → Most Chinese sellers will refuse to ship the order because domestic delivery in China requires a Chinese phone number.
- The personal ID code is missing from the end of the address (and no Taiwan mobile number was noted either) → the parcel is unidentified and must be claimed separately.
- Entering your own Chinese name as the recipient → Once the shipping label masks the name, the warehouse will be unable to identify the parcel.
Stage 2: Forwarding Warehouse Processing
2Warehouse Arrival → Awaiting Shipment
After the parcel reaches HowBridge's Shenzhen forwarding warehouse, its status changes as follows:
- Received: The warehouse scans the parcel into inventory, and it appears in your account
- Weighed and photographed: Basic photos are free; an inspection service can be purchased separately
- Awaiting shipment: Waiting for you to submit a forwarding order for consolidated packing
- Consolidating: The warehouse combines your multiple parcels
- Shipped: An international tracking number is assigned, and the parcel is prepared for transport to the port or airport
Stage 3: how many days does international transport take? (the most decisive stage)
3Shenzhen Forwarding Warehouse → Taiwan Port or Airport
From dispatch at the Shenzhen consolidation warehouse to arrival in Taiwan, transit time varies widely by shipping method: air express is the fastest and Sea LCL consolidation is the slowest. Note that official transit times usually exclude clearance time — the Chunghwa Post Mainland China Express service description also states that "estimated arrival days do not include security screening, customs inspection and days held at customs", so the customs stage has to be counted separately.
- Air express (EMS): the fastest category; the officially published estimate excludes security screening, customs inspection and days detained by customs, so clearance and domestic delivery time still have to be added.
- Commercial air (DHL / FedEx / UPS): service levels differ (Express and Economy tiers vary widely), so rely on the carrier's own official transit-time lookup.
- Direct sea freight: the voyage itself is longer; actual departure and arrival follow the sailing schedule provided after dispatch.
- Consolidated sea freight: besides the voyage, the container still has to be filled, and that wait depends on current consolidation volume.
Stage 4: how long does Taiwan customs clearance take? How C1 / C2 / C3 differ
4Taiwan Customs Entry → Release
Customs has no fixed number of days for release. After the parcel arrives in Taiwan and the declaration is filed, the customs expert computer system assigns the declaration to C1, C2 or C3 based on screening criteria such as the trader's clearance record, the origin of the goods, the nature of the goods and the customs broker. The three channels have different document and inspection procedures, and that is where the difference in time comes from. Here are the status changes you will typically see in this stage:
- Arrived at Taoyuan Airport/Keelung Port: This appears in carrier tracking
- EZ WAY app notification: Notifies you of an import parcel awaiting confirmation
- Confirm declaration: Complete identity verification and confirm the declaration in the app
- Assigned C1/C2/C3: The clearance code determines processing speed
- Pay duties and taxes (if required): Shipments subject to duties or taxes are released only after payment
- Released: Customs releases the parcel to the delivery carrier
HowBridge core data (free to cite): how long does customs clearance take once a Sea Express parcel reaches Taiwan?
Most Sea Express consolidated parcels take under 1 day: after Customs receives the declaration, 97.8% are released within 24 hours, 98.6% within 48 hours and 99.3% within 72 hours (692 sea express declarations, August 2026 – September 2026).
- Customs receipt of declaration → release: 97.8% within 24 hours, 98.6% within 48 hours, 99.3% within 72 hours (692 declarations; only event times returned by GC329 on the Customs-Port-Trade Single Window are used, and missing values are not filled in)
- Dispatch in China (billing date) → signed delivery by Taiwan carrier: median 6 days, P90 9 days, 76.9% within 7 days, 96.4% within 10 days (774 shipments)
- Customs release → dispatch from warehouse: median 23.3 hours, 50.4% within 24 hours, 72.4% within 48 hours (692 records)
Statistics period August 2026 – September 2026, verified on 2026-10-10; these are operational measurements of HowBridge Sea Express consolidation, not an official published standard. “Under customs review” usually means the declaration is being processed in the Customs system (C1 no review, no inspection / C2 document review), and there is no statutory release deadline. If a declaration is assigned C3 inspection, under Article 26 of the Regulations Governing the Inspection of Imported and Exported Goods the declarant must apply for and attend the Customs inspection within ten days of the day after declaration (three days for express cargo), and that is when the time stretches (Laws & Regulations Database: Regulations Governing the Inspection of Imported and Exported Goods, Article 26). For what to do when a parcel is held for inspection, see What to do if your parcel is detained by Customs; for the whole clearance timeline, see How long does customs clearance take.
The customs release figures above cover only declarations already filed with customs; shipments not yet filed are not counted, and the data carries no clearance-type (C1/C2/C3) code.
Stage 5: Local Delivery in Taiwan
5Customs Release → Doorstep Delivery
Once customs releases the goods, the parcel is handed to a Taiwanese delivery company. HowBridge currently works with three options for this final leg: HCT home delivery, 7-ELEVEN store pickup and FamilyMart store pickup (size rules and how to set it up are in the dedicated section below). For parcels set to convenience-store pickup, track them with the number issued by the Taiwanese delivery company on that company's or the store's own site — the original Chinese waybill number no longer shows progress at this point. These are the delivery companies you will commonly see in Taiwan:
- Black Cat Delivery: t-cat.com.tw or its official LINE account
- Hsinchu Logistics: hct.com.tw
- Kerry TJ Logistics: kerrytj.com
- Chunghwa Post: post.gov.tw/“e動郵局” (Mobile Post Office) app
- Convenience-store pickup: Text notification + pickup code
The key is location: sea express cargo is cleared at the sea express cargo zone in Taipei Port, and HCT's "International Logistics and Northern Transfer Center" is built in the Taipei Port Second Industrial Zone (Bali, New Taipei) — media reports say HCT invested about 1.9 billion New Taiwan dollars to build the Bali international logistics transfer center, and HCT's own cross-border e-commerce page describes a "new model for Taiwan's port sea express zone, with Hsinchu Transport at Taipei Port". In other words, once the goods are released they do not need another long-haul trunk run to a transfer station in another county before sorting can begin; they can enter the facility nearby and join that day's delivery routes, which is why one transfer step is saved in the "release → on the road" stretch.
HowBridge's own measured data lets you compare the speed of this stretch: among 692 declarations, 50.4% left the warehouse within 24 hours of customs release and 72.4% within 48 hours (statistics period 2026-08-01 to 2026-09-30, verified 2026-10-10). These are HowBridge's operating measurements, not an official standard; long holidays, typhoons or inspections can still cause delays.
The customs release figures above cover only declarations already filed with customs; shipments not yet filed are not counted, and the data carries no clearance-type (C1/C2/C3) code.
Sources: U-CAR News (2025-12-18), HCT cross-border e-commerce service page.
Logistics Tracking Platforms by Country
Below are commonly used logistics tracking sites by region, helping you find the right platform whenever a parcel changes hands. HowBridge currently operates its own Shenzhen forwarding warehouse and Taoyuan Dayuan operations warehouse; logistics platforms for other regions are provided for you to track parcels independently.
🌐 Global Multi-Carrier Platforms
17track.net: Enter a tracking number to automatically identify the carrier; supports multiple languages.
parcel.app: A mobile app supporting thousands of carriers.
🇨🇳 China Logistics
SF Express: www.sf-express.com/chn/sc
ZTO Express: www.zto.com
JD Logistics: www.jdl.com
Cainiao: global.cainiao.com
🇯🇵 Japan Logistics
Sagawa Express: sagawa-exp.co.jp
Yamato Black Cat: kuronekoyamato.co.jp
Japan Post: post.japanpost.jp
🇰🇷 South Korea Logistics
Korea Post (EMS): epost.go.kr
CJ Logistics: cjlogistics.com
🇺🇸 US Logistics
USPS: usps.com
FedEx: fedex.com
UPS: ups.com
DHL: dhl.com
🇹🇼 Taiwan Logistics
Chunghwa Post: post.gov.tw
Black Cat Delivery: t-cat.com.tw
Hsinchu Logistics: hct.com.tw
EZ WAY e-Authorization: ezway.cc
Taobao Official Consolidation Tracking: How to Read the Statuses and How Long Stuck Is Abnormal
For Taobao orders, first check the Taobao app under "My Orders → View Logistics"; parcels merged through Taobao's official consolidation are checked under "International Transfer"; if you consolidate with HowBridge, look in the 0523.tw member center; after arrival in Taiwan, switch to the Taiwanese tracking number to follow delivery.
Where to check Taobao logistics
| How you ship | Where to check | What you see |
|---|---|---|
| Before the seller ships to the warehouse | Taobao app order → View Logistics | The number and trail of the China domestic courier the seller handed the parcel to |
| Taobao official consolidation | Taobao app → International Transfer / My Parcels | Warehouse arrival, merging, dispatched, international leg trail |
| HowBridge consolidation | 0523.tw member center → Consolidation orders | Warehouse photos, box merging, billing, customs clearance and the Taiwan delivery number |
| After arrival in Taiwan | Hsinchu Transport (HCT), T-CAT and Chunghwa Post tracking pages | Delivery status in Taiwan and the store / doorstep delivery time |
What the common Taobao official consolidation statuses mean
| Status | Meaning | When to act |
|---|---|---|
| In warehouse | The item has reached the forwarding warehouse and been weighed | The number of free storage days follows Taobao consolidation's current rules; please confirm on the consolidation page in the Taobao app |
| Merged / awaiting payment | Several orders merged into one parcel, waiting for you to pay the international shipping fee | It will not be dispatched before payment |
| Dispatched / in transit | The parcel has left the forwarding warehouse and been handed to the transfer carrier | Our suggestion: if there is no new trail for several days after dispatch, first check the transfer carrier's website; if there is still no update, contact Taobao customer service |
| In customs clearance | The parcel has reached Taiwan and Customs is processing it | First confirm that you have tapped "declaration matches" in EZ WAY; after more than 7 days, see What to do if Customs detains a parcel |
| Out for delivery | The Taiwanese carrier has picked up the parcel | Track with the delivery company's number; after repeated failed deliveries, switch to convenience-store pickup or reschedule |
How long after leaving Taobao's warehouse does it reach Taiwan? Taobao's official pages do not state a fixed number of days (checked by us on 2026-10-01). HowBridge's own data is available for comparison: from billing in China to signed receipt in Taiwan, the median is 6 days and 96.4% are signed for within 10 days (August 2026 – September 2026, 774 shipments in total, verified 2026-10-10; excluding the time the seller takes to ship to the Shenzhen warehouse). For what happens during the customs days, see How long does customs clearance take; for Taobao's overall process and shipping fees, see Taobao consolidation guide.
The status explanations in this section were compiled by us (checked on 2026-10-01); rates and days change as the platform adjusts them, so go by what the Taobao app displays.
How to Handle 5 Common Tracking Issues
Parcel Tracking FAQ
This page cites primary government, judicial, and academic sources from HowBridge’s customs reference index (1,171 records). Each item links to its original source.
Reference index data version: 2026-08-16
- Government notice Amendments to certain articles of the Regulations Governing Customs Clearance of Air Express Cargo and certain articles of the Regulations Governing Customs Clearance of Sea Express Cargo web.customs.gov.tw
- Regulation Regulations Governing Customs Clearance of Postal Parcels Imported and Exported law.moj.gov.tw
- Government notice Overseas online shopping is easy, but frequent imports call for caution (guidance on the limit of 6 duty-free consignments per six months) mof.gov.tw
- Official manual Real-name authentication of express consignment consignees (EZ WAY) — dedicated section and operating instructions web.customs.gov.tw
- Regulation Regulations Governing the Operation of the Customs-Port-Trade Single Window law.moj.gov.tw
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