What Is EZWay? The 2026 Pre-Confirmed Authorization Rules + Full Tutorial

⚡ One-sentence answer: what is EZWay?

EZWay is the “express-cargo import real-name verification” app built and operated by Tradevan as its own investment and incorporated by the Customs Administration, Ministry of Finance into the online authorization mechanism for express clearance. Pre-Confirmed Authorization has been fully in force since 2026-03-01: first complete real-name verification and pre-authorization; for each parcel, after receiving the notification, check the sender, item name and value, then tap “Declaration Matches” to complete the authorization; if this is not done, Customs may decline to accept that declaration. The app is free to download, and you may need to verify again if your ID or personal details change.

⚡ 30-second quick reference: EZWay (last updated 2026-08-08)
  • EZWay is the "express-cargo import real-name verification" app built and operated by Tradevan as its own investment (not commissioned by the Customs Administration). Since 2020-05-16, Customs has verified the declaration authorization for express cargo through its clearance system, and recipients must complete real-name verification and authorization before their goods can clear customs (direct legal basis: Article 17 of the Regulations Governing Customs Clearance of Air Express Consignments and Article 18 of the Regulations Governing Customs Clearance of Sea Express Consignments, with the enabling parent statute being Article 27 of the Customs Act).
  • New rules from 2026-03-01: full implementation of "real-name verification + Pre-Confirmed Authorization (Authorization 3.0)"—you must first add pre-authorization in the app, and each imported parcel is only released after you tap "Declaration Matches" upon receiving its push notification; without it, the parcel cannot complete authorized customs declaration (see the full explanation of the new rules).
  • Process: download the app → register (national ID / resident certificate + Taiwan mobile number) → real-name verification → when you receive a parcel notification, check the details and tap “Declaration Matches”. Please act as soon as possible within the deadline shown in the app; actual review and clearance times vary by case.
  • If verification or authorization is not completed: the declaration may not be accepted; contact your customs broker or EZWay customer service to confirm the correction, supplementary-document or return procedure. Do not read the notification deadline as meaning the goods are automatically abandoned or destroyed.
  • Official support: EZ Way hotline (02)7735-2812 (Tradevan); Customs toll-free service line 0800-005-055.

Sources: Customs Administration, Ministry of Finance; Tradevan (EZ Way) (see "Legal Basis and Official Sources" at the end of this article).

What is EZ Way? Do the regulations really make it mandatory?

OfficialEZWay (EZ WAY) is a real-name verification and customs-declaration authorization app operated by Trade-Van and incorporated by the Customs Administration, Ministry of Finance into the online authorization mechanism for express clearance. When an imported express consignment has a natural person as the taxpayer and uses online authorization, real-name verification and authorization must be completed as required before Customs can accept the declaration. Issue 99 of the journal of the Customs Association of the Republic of China (October 2020) described EZ WAY express real-name verification as an online authorization system that benefits Customs, customs brokers and recipients alike (catalog H21), which is why it is the “first essential step” for cross-border consolidation.

What happens if you don't install EZWay?
  • The parcel is held at Customs and cannot be released
  • Storage, supplementary-document or return costs may arise
  • The customs broker must confirm case by case whether the taxpayer can be corrected or a return shipment arranged
  • How it is handled and the deadlines depend on the app notification, the customs broker and Customs’ case records

So for consolidated parcels that use online authorization, the first step is to complete EZ Way real-name verification and authorization. However, the Customs Administration’s clarification of 2026-08-03 states that “the regulations do not require the public to use the EZ Way app”—people may still choose paper case-by-case or long-term authorization, and online authorization is simply the mainstream practice in consolidation today. The authorization methods actually supported differ between customs brokers and consolidators; see the section “Is EZ Way a government agency or a private company?” below.

The 2026 EZWay Pre-Confirmed Authorization Rules (Authorization 3.0)

New RulesOn February 23, 2026, the Ministry of Finance amended and promulgated the Regulations Governing Customs Clearance of Air/Sea Express Consignments, and from March 1, 2026, fully implemented "Pre-Confirmed Authorization": for express cargo that is a personal import under simplified declaration and authorized online via "real-name verification," recipients must first complete "Pre-Confirmed Authorization" through EZWay before Customs can release the goods. Customs has been phasing this in since December 2021, and as of November 30, 2025, the proportion of declarations using pre-authorization has exceeded 80%, with over 3 million people enrolled.

What's the difference between the old rules and the 2026 new rules?

OldPer-shipment declaration confirmation (the general practice before 2026-03)

EZWay only sent a push notification "after the parcel arrived at Taiwan Customs," and you tapped "Confirm Declaration" one shipment at a time after receiving it. If you hadn't installed the app or didn't respond, it got stuck. At that time, pre-authorization was voluntary and encouraged (Customs began phasing it in from December 2021), so not everyone had it.

NewPre-Confirmed Authorization (Authorization 3.0, fully in force from 2026-03-01)

You add "pre-authorization" in the app in advance, which is equivalent to pre-authorizing the customs broker to declare in your name. For every future imported parcel, Customs can send the data into the system ahead of time; you only need to confirm "Declaration Matches" when the push notification pops up to complete the authorization and speed up release. Without pre-authorization → that shipment cannot complete authorized customs declaration → it cannot be declared for import.

What do members need to do? (3 steps to set up pre-authorization)

  1. First complete real-name verification (see "Real-Name Verification in 5 Steps" below), which is the prerequisite for pre-authorization.
  2. Go into the EZWay app settings: tap the gear icon in the top right → Personal Settings → "Member Data Maintenance" → enter your password to proceed. Confirm that the "pre-authorization" status shows as enrolled (if "pre-authorization" appears in red, it means you have already been brought under the new rules).
  3. For each parcel, when you receive the push notification, verify that the sender / item name / amount are correct, then tap "Declaration Matches." If it is not your parcel, tap "Declaration Does Not Match" to reject it and prevent your personal data from being misused for declaration.
⚠️ What happens if you don't set up Pre-Confirmed Authorization?
  • That imported parcel cannot complete authorized customs declaration and cannot be declared for import, and it gets stuck at Customs.
  • If the authorization cannot be completed, the customs broker or express carrier must apply to Customs for a data correction or return shipment according to the case, and storage and return costs may arise.
  • Whether you respond "Declaration Does Not Match" or don't respond at all, Customs will not release the goods.
✅ How does Pre-Confirmed Authorization make release / clearance faster?

Because the authorization is sent to Customs "ahead of time," the customs broker can prepare the declaration before the goods even arrive in Taiwan, eliminating the wait of authorizing each shipment one by one after arrival. With an AEO-certified customs broker, in the best case the goods can be released from the warehouse within 24 hours of arriving in Taiwan. Reminder: you still need to tap the push notification promptly—dragging your feet will still cause delays. We recommend enabling both app push notifications and email notifications for double protection.

📊 Why introduce these new rules?

The main reason is to prevent "personal data being misused for declaration" to import illegal or controlled items (colloquially known as "ghost parcels"). According to Customs Administration statistics (cited in reports by multiple media outlets in 2025), cases of impersonated declaration fell from 1,723 in 2023 to 474 in 2024, and only 39 in January–October 2025, showing that pre-authorization is effective. For the full announcement, see the Customs Administration link in "Legal Basis and Official Sources" at the end of this article.

2026 Compliance Essentials Under the New Rules: Penalty Red Lines and How to Choose the Right Consolidator

Many people conflate "not doing pre-authorization" with "getting fined"—but these are two different things. Telling them apart saves you needless worry and keeps you from crossing the real red lines.

ANo pre-authorization → the parcel "cannot clear customs," not a fine

If Pre-Confirmed Authorization is not completed, Customs may decline to accept that declaration. First check whether the parcel is yours: if the details are correct, complete the authorization; if they do not match, contact the customs broker to handle a correction or return. This is a matter of customs-declaration procedure and is not the same as a direct penalty.

BImporting the "five categories of prohibited items" → that's the real red line for heavy penalties

What truly draws heavy penalties is importing prohibited / controlled items. The Customs Administration, Ministry of Finance clearly identifies five categories prohibited from import: controlled items, counterfeit goods (infringing intellectual property rights), fresh agricultural / fishery / livestock products, live animals and plants, and protected wildlife and its products. For example, importing live animals without permission may violate the Wildlife Conservation Act, the Animal Infectious Disease Control Act, and the Foreign Trade Act, and the importer may face up to 5 years imprisonment and a fine of NT$3,000,000; illegally importing plants subject to quarantine (such as plants used for Christmas decorations) may also incur a fine of NT$30,000–150,000. These penalties are for "the goods themselves being non-compliant" and have nothing to do with whether you have completed authorization.

⚠️ Don't let a consolidator do "under-declared all-in" shipping for you

As long as goods are declared in your name / under your EZWay real-name verification, you are the legal importer, and false declaration (such as under-reporting the value) is your responsibility. Under Article 37 of the Customs Anti-Smuggling Act, this may incur a fine of up to five times the evaded import duty, confiscation of the goods, or both. See Being used as a nominal declarant in consolidation and having your EZWay misused: liability and self-protection SOP.

How to choose a "compliant" consolidator in 2026? 5 objective indicators

Consolidation itself is legal; the key is choosing a compliant operator. Below are neutral checkpoints (brand-agnostic—compare them yourself):

  1. Helps you go through proper EZWay real-name verification and pre-authorization, rather than asking you to hand over your account / identity for them to operate.
  2. Declares truthfully and does not push under-declared all-in quotes—the penalty for under-declaring falls on you, not the operator.
  3. Has AEO (Authorized Economic Operator) certification or works with a licensed customs broker, for more stable clearance and clear responsibility.
  4. Transparent fees and taxes, with an upfront estimate available (you can first use the Taobao tax calculator for comparison).
  5. Has a traceable proper process and customer support, so there is someone to help when a parcel gets stuck.

Download the EZWay App

Search "EZWay" on the iOS App Store / Google Play to download

📱 iPhone / iPad download 🤖 Android download

Developer/operator: Tradevan (built and operated as its own investment; not commissioned by Customs)

Note: Be sure to download the official "EZWay" app—there are counterfeit apps with the same name on the market. Verify the developer "Tradevan" and the icon of white "EZ" text on a blue background.

Register in 3 Minutes

1Open the app and tap "Register New Account"

When you open it for the first time after downloading, the screen shows "Log In" and "Register New Account" buttons. For first-time use, tap "Register New Account."

2Enter your personal information

You need:
① National ID number (ROC nationals) or resident certificate number (foreign nationals)
② Name (Chinese name, must match your ID card)
③ Mobile number (Taiwan, starting with 09; will receive a verification code)
④ Email address

3Set a password

Password rules: 8-16 characters, including uppercase letters, lowercase letters, and numbers. The password must be changed every 6 months; we recommend saving it in a password manager (1Password / Bitwarden).

4Mobile SMS verification code

The system sends a 4-6 digit SMS verification code to your phone; enter it to complete registration. Mainland China / overseas mobile numbers cannot receive it—you must use a Taiwan number.

EZWay Real-Name Verification in 5 Steps

Completing registration is only the first step; to clear customs you also need "real-name verification" (linking your ID document):

  1. Log in to the EZWay app and tap "Member Area" at the bottom
  2. Tap "I Want Real-Name Verification"
  3. Use your phone camera to photograph the front + back of your ID card (must be clear, glare-free, with all four corners intact)
  4. Do facial recognition facing the camera (blink, turn your head, smile, and various actions)
  5. Submit for review—usually approved within 1-3 business days, and the app will push a notification
✅ After passing review

Afterwards, whenever there is an express import, the system pushes the details awaiting confirmation to the app; check the sender, item name and value for each one before choosing “Declaration Matches” or “Declaration Does Not Match”. If your ID, mobile number or personal details change, you may need to update them or verify again.

⚠️ Common reasons for failing review
  • The ID card photo is blurry or has glare
  • Insufficient lighting for facial recognition
  • A typo in the name entry (such as a wrong character or a traditional/simplified conversion error)
  • The ID card has expired

When rejected, the app explains the reason; just retake and resubmit, with no limit on attempts.

How to Confirm a Declaration When You Receive a Parcel Notification

When your parcel ships from Shenzhen and arrives at Taiwan Customs, EZWay sends a push notification. The process:

1Receive an app push notification

The title is something like "You have 1 imported parcel awaiting confirmation." A backup email is also sent to your registered email.

2Go into the app to view the "awaiting confirmation" list

It shows: sender, item name, quantity, amount, CCC code, and estimated taxes. Look carefully to see whether it is your parcel (if you suspect impersonation, you can reject it).

3Tap "Confirm Declaration"

After confirming the information is correct, tap the green "Confirm Declaration" button. The system sends the data to Customs.

4Wait for Customs release

After confirmation, Customs usually releases within 1-24 hours. Duty-free parcels (<NT$2,000) are handled automatically by the system; parcels over the duty-free threshold require tax payment, and the app provides a payment link (online card payment / ATM).

💡 Time limit for confirming a declaration

After receiving a notification, check it as soon as possible within the deadline shown in the app; if the authorization is not completed, Customs may decline to accept the declaration. We recommend enabling both app push notifications and email notifications; if the deadline has passed or the details do not match, contact your customs broker directly to confirm the correction, supplementary-document or return procedure.

EZWay Password Rules and Setup Notes

Quite a few people fail when setting or resetting their EZWay password because it doesn't meet the format. Below we compile the official password format requirements and common setup mistakes so you get it right the first time.

EZWay Password Format Rules

  • Length: 8–16 characters (fewer than 8 or more than 16 characters cannot be set)
  • Must contain all of: uppercase letters (A–Z), lowercase letters (a–z), and numbers (0–9)
  • Cannot be numbers only or letters only—all three character types are required
  • Every 6 months the system requires a mandatory password change; we recommend using a password manager (iCloud Keychain, Bitwarden, 1Password) to store it

Example format: Lucky2026 (8 characters, with uppercase L, lowercase "ucky," and the numbers 2026). Please do not use this example directly; set your own combination that is easy to remember but contains no personal information.

⚠️ Common reasons password setup fails
  • Only numbers or only letters: all three character types (uppercase + lowercase + numbers) must appear together
  • Fewer than 8 characters: "123abc" is only 6 characters and the system rejects it
  • More than 16 characters: some password managers auto-generate long passwords that exceed the limit
  • Same as the old password: you cannot reuse the old password during a mandatory change
  • Contains special characters or spaces: some app versions have unstable support for special characters; we recommend using only letters and numbers
💡 What to do if you forget your password?

On the EZWay login page, tap "Forgot Password," enter your national ID number + registered mobile number, and after receiving a 6-digit SMS verification code you can reset a new password (about 2–3 minutes). If your mobile number has changed, refer to "What to do if you forget your password or change phones" below, or go to the full EZWay forgot-password tutorial.

What to Do If You Forget Your Password or Change Phones

Forgot your password

On the login page, tap "Forgot Password" → enter your national ID number + registered phone → the system sends a verification code → reset your password. Done within 10 minutes.

Your mobile number has changed

What if your new mobile number can't receive the verification code? Two methods:

Your ID card has a new number

You need to handle the ID card renewal in person at Customs + redo EZWay real-name verification, generally completed within 1 business day.

Common Errors and Fixes

Error: "Cannot receive SMS verification code"

① Confirm the phone is a Taiwan number starting with 09, not a Mainland China / overseas number ② Confirm the phone isn't blocking SMS (Chunghwa Telecom SMS filtering) ③ Wait 5 minutes and try again (the system may be delayed)

Error: "This ID card has already been used"

This means the same ID card has already registered EZWay. It could be: ① you registered before and forgot → use "Forgot Password" to recover it ② a family member registered for you → ask the family member for the account and password ③ a scammer stole your identity → call EZ Way support at (02)7735-2812 to file a complaint

Error: "Real-name verification review still not approved after 3 days"

Call the EZ Way support hotline (02)7735-2812 (Tradevan) and provide your ID card + registered phone to inquire. Delays are usually due to unclear photos.

Error: "No app push notification received, and the parcel keeps being held"

① Check whether the app's push permission is turned off (iOS Settings → Notifications → EZWay, turn it on) ② Log in to the app directly to view the "awaiting confirmation" list ③ Also check your registered email (including the spam folder)

How HowBridge Helps With the EZWay Process

Registration guidance

Support in 14 languages

Real-name verification consulting

Faster review for foreign residents

Push notification on parcel arrival in Taiwan

Reminds you to open the app and confirm the declaration

Tax estimation

Estimate before confirming the declaration

24/7 AI chat

AI helps right away with EZWay issues; human agents Mon–Fri 09:00–18:00

Tariff lookup

12,000+ CCC codes, self-service

Legal Basis and Official Sources

The processes and rules on this page are all compiled based on the following current regulations and official government materials, last verified 2026-08-08:

  • Express cargo consignee real-name verification / declaration authorization: the direct legal basis is Article 17 of the Regulations Governing Customs Clearance of Air Express Consignments and Article 18 of the Regulations Governing Customs Clearance of Sea Express Consignments (three methods of online authorization, including online authorization handled through the real-name verification platform built by the clearance network operator) and Article 14 (consignee real-name verification mobile-number declaration); the above regulations are enacted under the authorization of Article 27 of the Customs Act — Customs Administration, Ministry of Finance.
  • Full implementation of Pre-Confirmed Authorization from 2026-03-01: on 2026-02-23, the Ministry of Finance amended and promulgated the Regulations Governing Customs Clearance of Air/Sea Express Consignments, fully implementing "Pre-Confirmed Authorization" for personal imports under simplified declaration that use real-name online authorization; those who do not complete it cannot complete authorized customs declaration — Customs Administration, Ministry of Finance, official explanation of "express cargo consignee real-name verification / Pre-Confirmed Authorization".
  • NT$2,000 duty-free threshold: authorized for announcement by the Ministry of Finance under Article 49, Paragraph 2 of the Customs Act; duty-free does not apply for more than 6 times in half a year: Regulations Governing Customs Clearance of Air/Sea Express Consignments (postal parcels are handled separately under the Regulations Governing the Clearance of Imported and Exported Postal Parcels) — Customs Administration, Ministry of Finance.
  • The EZ Way app is built and operated by Tradevan as its own investment, not commissioned by the Customs Administration — Customs Administration, MOF clarification (2026-08-03); EZ Way hotline (02)7735-2812, email ezway@tradevan.com.tw, Tradevan main line (02)2655-1188; Customs toll-free service line 0800-005-055.
  • EZ Way's operator, who pays the fees, and whether its use is mandatory: the EZ Way app is built and operated by Tradevan as its own investment; the fees are charged to customs brokers, not to the general public; “the EZ Way app is merely one method of customs authorization … the regulations do not compel the public to use it” — Customs Administration, Ministry of Finance, clarification regarding media reports that “EZ Way is run by a private company” (2026-08-03).
  • EZ Way personal-data protection and information security: under Articles 15, 22, 23 and 24 of the Regulations Governing the Permission and Administration of Customs Clearance Network Operations (通關網路經營許可及管理辦法), a clearance-network operator bears confidentiality and personal-data security obligations, submits an operating report to the Ministry of Finance every year, and has its qualifications re-reviewed every 5 years; its systems are built and maintained to ISO 27001 and ISO 27018 and are externally audited every year, and the EZ Way app has obtained the Mobile Application Security Alliance's MAS label — Tradevan, statement on personal-data protection and information security for the EZWay app (2026-08-03).

Official lookup: Customs Administration, Ministry of Finance (express-cargo consignee real-name verification zone), Customs Administration explanation of "Pre-Confirmed Authorization for declaration"; for the app, search "EZ Way" on the App Store / Google Play (developer: Tradevan).

EZWay Frequently Asked Questions (FAQ)

Q1. Will a parcel really be returned if I don't install EZWay?
For imported express consignments where a natural person is the taxpayer and online authorization is used, Customs may refuse to accept the declaration if real-name verification and authorization have not been completed. Whether the data can be corrected or the goods must be returned is handled with Customs by the customs broker or express carrier according to the circumstances of the case; a single deadline should not be read as meaning automatic destruction. We recommend completing the setup before your first consolidated shipment.
Q2. Can foreigners (without a national ID card) apply for EZWay?
Yes. Foreign nationals holding a resident certificate (ARC) can register with their resident certificate number. You need: ① a resident certificate valid for at least 6 more months ② a Taiwan mobile number ③ a Chinese / English name (matching the resident certificate). The process is the same as for nationals.
Q3. Can I change my mind after confirming a declaration on EZWay?
No. After you confirm the declaration, the data is sent into the Customs system and cannot be withdrawn. If you discover the declaration content is wrong (not your parcel, or the item was declared incorrectly), you must immediately call the EZ Way support hotline at (02)7735-2812. Be sure to check the sender and item name carefully before confirming.
Q4. How many times a year can one EZWay account be used?
The EZWay account itself has no usage limit. But duty-free exemption has a "6 times per half year" rule: if the same taxpayer (for postal parcels, the same recipient) has duty-free releases more than 6 times within a half-year period (Jan–Jun / Jul–Dec), it counts as "frequent," and from the 7th time the NT$2,000 duty-free exemption does not apply and the entire batch is taxed. What counts is the number of batches released under the duty-free rule. Goods in the same shipment may not be declared separately, and above the threshold the whole amount is taxed.
Q5. Can one national ID card register two EZWay accounts?
No. One national ID number can only correspond to one EZWay account. If several household members all consolidate shipments, each person registers separately (each needs their own Taiwan mobile number). Sharing one account violates the real-name verification principle.
Q6. EZWay shows “parcel estimated tax NT$XXX” — what should I do if I have doubts about the amount?
First ask your customs broker for the duty and tax breakdown and the declaration details, and check the customs value, the CCC tariff code and the duty rate against them. If you disagree with the tariff classification, the customs value or the additional duty assessed by Customs, you must apply in writing for a “re-examination” (復查) to the customs office at the port of import under the Customs Act (關稅法), within 30 days following the day on which the duty memo is received; EZWay's “declaration matches / does not match” reply is not the statutory re-examination procedure.
Q7. What exactly is EZWay (ezway)?
EZWay is the “express-cargo import real-name verification / online authorization” app that Tradevan built and operates as its own investment; it was not commissioned by the Customs Administration (Customs Administration, Ministry of Finance clarification, 2026-08-03). When overseas purchases or consolidated Taobao, Pinduoduo or 1688 shipments to Taiwan are declared under online authorisation, the recipient must first complete real-name verification and authorisation in EZ Way before Customs will accept the declaration; EZ Way is only one authorisation method and its use is not legally mandatory. The app is free and available on both iOS and Android.
Q8. How do I register for EZWay? How long does real-name verification take?
Download the EZWay app → tap “Register New Account” and fill in your national ID / resident certificate number, Taiwan mobile number, email and password → receive an SMS verification code to complete registration, then follow the app's instructions to photograph your ID document and complete identity verification. Review times vary with photo quality and case volume; go by the status shown in the app. If your ID document, phone number or personal details change, you may need to update them or verify again.
Q9. How do I use 2026 Pre-Confirmed Authorization?
Fully in force from 2026-03-01. After completing real-name verification, go into the EZWay app, tap the gear icon in the top right → Personal Settings → "Member Data Maintenance" and confirm you have enrolled in "pre-authorization." Thereafter, for each imported parcel, when you receive the push notification, verify the sender, item name, and amount are correct and tap "Declaration Matches" to complete the authorization; if it is not your parcel, tap "Declaration Does Not Match" to reject it. This is equivalent to pre-authorizing declaration, letting Customs process it in advance and speed up clearance.
Q10. What happens if I don't set up Pre-Confirmed Authorization?
That parcel cannot complete its customs declaration because the authorization has not been completed. After receiving the notification, first check the details: if it is your parcel, complete the authorization; if it is not yours or the details are wrong, choose “Declaration Does Not Match” and contact the customs broker. If the authorization still cannot be completed, the carrier must confirm the correction or return procedure with Customs according to the case, and related costs may arise.
Q11. What are the rules for EZWay passwords?
EZWay passwords must meet the following format: 8–16 characters, and must contain uppercase letters (A–Z), lowercase letters (a–z), and numbers (0–9) all at once—all three character types are required. Numbers only, letters only, fewer than 8 characters, or more than 16 characters cannot be set. In addition, every 6 months the system requires a mandatory password change; we recommend using a password manager to store it so you don't forget. The most common reasons setup or reset fails are missing one character type, being the same as the old password, or an incorrect character count.
Q12. Within how many days must I confirm a declaration after receiving an EZWay notification?
Go by the deadline given in that particular app notification and by what your customs broker tells you, and check it as soon as you receive it. Where the authorization is not completed, Customs may decline to accept the declaration; if the details do not match or the deadline has passed, contact your customs broker directly to arrange a correction, additional documents or a return shipment, rather than assuming the parcel is automatically destroyed after a fixed number of days.
Q13. After confirming a declaration, roughly how long from warehouse release to delivery?
After you tap "Confirm Declaration / Declaration Matches," duty-free parcels (<NT$2,000) are usually released by Customs within 1–24 hours; taxable ones are released after payment. From warehouse release to home delivery generally takes another 1–2 business days (offshore islands and long holidays are delayed). Overall, air freight is fastest, sea express is next, and sea freight is slower, and it is affected by whether Customs inspects the goods—see the complete guide to Taiwan customs clearance timelines. With pre-authorization + an AEO customs broker, in the best case goods are released within 24 hours of arrival.
Q14. How long does EZWay real-name authentication take? How long is the review process?
It depends on the authentication method. Telecom authentication, where the mobile number is registered in your name and your identity is verified immediately by the mobile carrier over a 4G/3G mobile network rather than Wi-Fi, can be approved automatically in as little as about 30 minutes. If automatic review is unsuccessful, the application will be sent for manual review, which takes approximately 1–3 business days. SMS authentication, used for a mobile number not registered in your name, a prepaid SIM, or a special-rate plan and requiring uploads of the front and back of your national ID card, takes approximately 3 business days for manual review. The two authentication methods and their eligibility requirements are based on the Ministry of Finance Customs Administration's "Operating Instructions for Express Consignee Real-Name Authentication" (catalog N034). Actual processing time depends on the quality of the ID photos and the number of applications. Refer to the status shown in the APP; for delayed reviews, contact EZ Way customer service at (02)7735-2812.
Q15. What is the EZWay customer service number, and what are its service hours?
EZ Way customer service hotline (Tradevan): (02)7735-2812, email ezway@tradevan.com.tw, Tradevan main line (02)2655-1188. It mainly handles app operation, forgotten passwords, login failures and delays in real-name verification review. Tradevan's website states that its text-based customer service operates 09:00–18:00, excluding weekends and national holidays; for the phone line's actual hours, go by the recorded message when you call or by official announcements. For questions about customs clearance, duties and taxes or return shipment, you can instead call the Customs Administration, Ministry of Finance toll-free service line 0800-005-055; the Customs Administration's office hours are Monday to Friday 08:30–12:30 and 13:30–17:30, and the single window for customs, port and trade can be reached on 0800-299-889 / (02)2550-6409.
Q16. Is EZ Way government-run or a private company? Why can a private company obtain my personal data?
The EZ Way app is an online-authorization app built and operated by Tradevan as its own investment (a listed company, ticker 6183); it is neither government-built nor commissioned by the Customs Administration. Customs amended the rules in ROC year 107 (2018) so that online authorization could replace paper authorization, and paper authorization had always required handing a photocopy of both sides of your ID card to the customs broker — the very purpose of online authorization is to reduce that exposure of personal data. Online authorization may only be built by a clearance-network company that meets the security requirements of the Regulations Governing the Permission and Administration of Customs Clearance Network Operations; under Articles 15, 22, 23 and 24 of those Regulations the operator bears confidentiality and personal-data security obligations, must submit an operating report to the Ministry of Finance every year and cooperate with audits, and has its qualifications re-reviewed every 5 years. The Customs Administration also verified that the company holds ISO 27001 and ISO 27018 certification, runs its own SOC, and has passed the N-SOC connectivity test of the National Information and Communication Security Taskforce's technical service centre. The Customs Administration further states explicitly that EZ Way's fees are charged to customs brokers, not to the general public. (Customs Administration, Ministry of Finance clarification, 2026-08-03)
Q17. Where can I find EZ Way maintenance notices or official clarifications?
Notices about app maintenance and service interruptions are issued by the operator, Tradevan — in the announcements section of Tradevan's website and inside the app. Explanations of the rules and clarifications of media reports are issued as press releases on the website of the Customs Administration, Ministry of Finance. On 2026-08-03, for instance, the Customs Administration issued a clarification about reports that “EZ Way is run by a private company,” and Tradevan published a statement on personal-data protection and information security the same day. If the app will not let you confirm a declaration, first check the deadline on that notification and contact your customs broker directly — do not register a second account.
Q18. I received an email headed “[EZWay] reminder: account expired after long inactivity” saying my account has expired and is temporarily unusable. Is it genuine or a scam?
On the morning of 2026-08-27, large numbers of users received an email headed “[EZWay] reminder: account expired after long inactivity,” stating that the account had expired through long inactivity and was temporarily unusable — even though many had logged in and confirmed an authorization only days earlier. That evening Tradevan sent a follow-up explanatory email saying the message had been sent in error by the system and could be disregarded (compiled from the PTT e-shopping board thread of 2026-08-27; multiple users reported that logging in and editing their details worked normally). How to tell them apart: ① the official outgoing address is ezway@tradevan.com.tw (published on the Customs Administration's contact service windows page), the sending domain should be tradevan.com.tw, and official notices never ask you to click a link and enter your account and password; ② do not click any link in an email or text message — open the EZ Way app and log in to check your account status directly, and if you can log in normally your account is fine; ③ if you are still unsure, call (02)7735-2812. Phishing texts along the lines of “the amount on your parcel is wrong, click here to supply details” increased noticeably in September 2026 (TVBS report, 2026-09-16); treat any message asking you to click a link to supply details or make a payment as a scam until proven otherwise.
Q19. Does EZWay review applications at weekends? If I submit on Friday evening, when will it go through?
Telecom verification is matched in real time by the system and the carrier, so it can pass automatically at weekends too; only cases that go to manual review and SMS verification are handled on business days — Tradevan's customer service does not operate on weekends or national holidays, so a submission on Friday evening usually produces a result between the following Monday and Wednesday, and long holidays push that back further. If you are in a hurry for your parcel, go through telecom verification on a weekday morning using a number in your own name, with Wi-Fi turned off. If more than 3 working days have passed with no news, first check whether the app has asked for additional documents, then call the EZ Way hotline (02)7735-2812.

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Updated: Customs reference exchange rate 1 CNY ≈ NT$ 4.76 (customs-announced rate, effective) Customs ten-day exchange rate lookup 🚢 Delivery time varies by plan, customs clearance method and inspection status; measured transit times for sea express, from billing in China to signed receipt in Taiwan (with sample size and period), are in the article “How long does customs clearance take?”; the pricing page and the checkout quote prevail

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Commitment to Lawful Operation (Taiwan Business Registration No. 57151105 · AEO-certified partner customs broker)

✅ We provide

  • Cross-border consolidated shipping (sea LCL consolidation / express sea / air freight)
  • Import customs clearance through our AEO-certified partner customs broker
  • Official uniform invoices (for consolidated shipping services only)
  • 14-language customer support + EZ WAY real-name verification assistance

❌ We do not provide

  • RMB or foreign currency payment on your behalf (under Article 29 of the Banking Act, non-banks may not conduct currency exchange business)
  • Placing and paying for cross-border orders on your behalf (please use your own payment channels)
  • Advancing funds or paying by credit card on your behalf
Lawful cross-border payment channels:
① Alipay verified with a Taiwan Compatriot Permit ② Wise / WorldFirst cross-border transfers ③ RMB accounts with E.SUN Bank or CTBC Bank ④ Some sellers accept Visa / Mastercard international cards directly
Cited references

This page cites primary government, judicial, and academic sources from HowBridge’s customs reference index (1,171 records). Each item links to its original source.

Reference index data version: 2026-08-16

📦 Popular Route Guides

🛒 Marketplace Buying Guides

📋 Customs / Regulations

🏛️ Official Authority Sources

🔎 Popular Import Tariffs

🚚 Consolidation & Shipping Cost Comparison

🧮 Clearance Process & Duty Calculators

⚠️ Restricted Goods & Inspection Rules

💳 Payments, business tax & formal declarations

L
HowBridge Logistics Customs and Shipping Experts
HowBridge (好運器資訊有限公司) (Taiwan Unified Business No. 57151105, established in August 2017) provides cross-border consolidated shipping from mainland China to Taiwan. Customs declarations are handled together with AEO-certified partner customs brokers. We offer customer support in 14 languages, sync the CCC tariff data of the Customs Administration, and help recipients complete EZWay real-name verification. Our own statistics (2026-08-01 to 2026-09-30): of 692 sea freight customs declarations, 97.8% received customs clearance within 24 hours; for 774 sea express shipments sent from China and signed for in Taiwan, the median was 6 days and 90% were delivered within 9 days. Content is compiled by the editorial team from Customs Administration (Ministry of Finance) announcements and current regulations. About the team ->
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