Shipping from China to Taiwan: The Complete Guide for Foreigners

Our Shenzhen warehouse address

Copy these three fields into the delivery address form on the shopping site. Keep them in Chinese — Chinese couriers need the Chinese text.

Tip: add your own Taiwan mobile number at the end of the address, for example “…B座3A11 (0912-345-678)”. This is how we identify which parcel is yours.

What it costs

Two things confuse new customers: the site shows several prices, and the weight we charge is not always the weight on your scale. Here is how it actually works.

Personal shipments

Sea express starts at NT$50 per chargeable unit. This is the option almost every individual uses.

Company / registered business

Sea freight from NT$25/kg uses a formal customs declaration, which requires the importer to be a company or a registered business in Taiwan. If you are importing personal belongings, this rate does not apply to you.

Air freight from NT$100/kg is available when you need it fast.

All prices above are starting rates published on our site. Rates move with the market, so please confirm the current rate with us before we ship.

Duty and tax

Import duty and business tax are charged at actual cost — we pass on exactly what customs charges, with no markup.

Limits worth knowing

You do not have to ship immediately. If you are still overseas, let your parcels accumulate — this is the normal way to do it before you move to Taiwan.

EZ WAY: the step foreigners always ask about

EZ WAY (易利委) is the app Taiwan Customs uses for real-name verification of personal express imports. It is where you confirm that a declaration made in your name is really yours.

Can a foreigner register?

Yes. Taiwan Customs accepts an ARC (Alien Resident Certificate) number in place of a national ID number. You also need a Taiwan mobile number, and the name you enter must match your ARC.

Does the person sending the parcel in China need to register?

No. EZ WAY is only for the receiver in Taiwan — the importer. If a friend or a seller in China ships on your behalf, they do not register anything.

One phone number, one ID

A mobile number can only be bound to one ID / ARC number. If someone else verifies using the same number, the earlier verification is cancelled.

You must be in Taiwan to register

EZ WAY blocks overseas IP addresses for registration and declaration confirmation, so you cannot set it up before you arrive. Do it on a Taiwan network once you are here.

What if I do not have an ARC yet?

If you are arriving on a short-term visa-free or tourist stay you will not have an ARC, and you will not be able to complete EZ WAY verification. Tell us before you ship and we will go through the options with you rather than letting a shipment get stuck at customs.

Where to get a Taiwan mobile number

You can buy a prepaid SIM card at the airport as soon as you land. The three carriers have counters side by side in the arrival hall of Taoyuan Airport Terminal 1. Foreign visitors need two documents: a passport, plus one of an entry permit, visa, boarding pass or entry stamp.

Read our full EZ WAY registration tutorial →

Bringing appliances and electronics

Electrical goods for personal use with a value of not more than USD 1,000 can be imported into Taiwan without commodity inspection. Rice cookers, kettles, small kitchen appliances and similar items are normally fine. If you are shipping something larger or more expensive, ask us first and we will check it before your parcel leaves the warehouse.

One practical note: Taiwan runs on 110V. Chinese appliances are usually built for 220V, so check the label before you buy — a transformer is an extra cost and a fire risk if undersized.

A real conversation with a foreign customer

Below is an actual LINE conversation with a customer moving to Taiwan (name, photo and personal details removed). It covers almost every question foreigners ask us, so it may be faster to read than any FAQ.

Personal details have been removed or generalised. Shipping rates are starting rates and change over time — always confirm the current rate with us before we ship.

Paying on Chinese shopping sites as a foreigner

You pay the Chinese seller directly; we only handle the shipping and the import. Here is what usually works.

• Alipay does not restrict nationality. Taiwanese users verify with a Taiwan Compatriot Permit, Hong Kong and Macau users with a Home Return Permit, and other foreign nationals with a passport.
• International cards are generally accepted: Visa, Mastercard, American Express, JCB, Discover and Diners Club.
• International accounts are limited on person-to-person transfers, but paying for purchases works normally.
• Some Chinese platforms still reject foreign cards even when the rules allow them. Try one small order first before you place a large one.

If a verification step asks for something you do not have — for example a China entry stamp when you have never travelled there — send us a screenshot and we will look at it with you.

Case study: a Vietnamese customer ordering from Douyin

Not every foreign customer writes to us in English. This is a real LINE conversation with a Vietnamese customer who wanted to order on Douyin (抖音) and have it delivered in Taiwan — handled entirely in Vietnamese, with a Chinese translation attached so the customer could copy the warehouse address straight into the app. Names, photos and personal details have been removed.

The opening question was simple: “Can I order on Douyin and have it sent to Taiwan?”

What this case shows

Two things trip up almost every first-time foreign customer, and neither is about shipping. First, the parcel does not leave the warehouse until you press the consolidation button yourself. Second, ask us before you buy — not after it arrives — because whether an item may be imported is much cheaper to check than to fix.

You do not have to write to us in English

Our website switches between 14 languages, and you can message our support team in any of them. Write in whichever language you are most comfortable with — we will reply in the same one.

Traditional Chinese · English · Japanese · Korean · Vietnamese · Indonesian · Malay · Thai · Hindi · German · French · Portuguese · Spanish · Russian

Frequently asked questions

Not sure where to start?

Send us a message with what you want to ship — a product link or a photo is enough — and we will tell you whether it can be imported, roughly what it will cost, and what you need to prepare. In any of our 14 languages.

Open the shipping calculator →  ·  Create a free account →