EZ WAY 易利委 — Complete Guide to Taiwan Customs Import Real-Name Verification
- EZ WAY 易利委 is the Express Consignment Import Real-Name Verification app built and operated by Tradevan with its own investment (not commissioned by the Customs Administration) and incorporated by the Customs Administration, Ministry of Finance into the online customs-authorisation mechanism. It is available for iOS and Android and is completely free.
- Since 2020-05-16, where online authorisation is used, consignees receiving express parcels from overseas must first complete real-name verification and authorisation; otherwise Customs may decline to accept the declaration.
- Pre-confirmed authorisation has been fully implemented since 2026-03-01: under online authorisation, open the push notification for each imported parcel and tap “Declaration Matches” to complete the authorisation so that Customs can accept the declaration.
- After real-name verification, you may need to verify again if your ID or personal details change; confirm each declaration as soon as possible within the deadline shown in the app, as Customs may not accept the declaration until the authorisation is completed.
Sources: Customs Administration, Ministry of Finance and Tradevan (EZ Way); see “Legal Basis and Official Sources” below
Last updated: 2026-10-02
- What it is：A free Express Consignment Import Real-Name Verification app built and operated by Tradevan with its own investment (not commissioned by Customs) and incorporated by the Customs Administration, Ministry of Finance into the online authorisation mechanism.
- Why you need it：Since 2020-05-16, customs systems have verified authorisation for express consignment declarations. Where online authorisation is used, Customs may decline to accept a declaration if the consignee has not completed real-name verification and authorisation (legal basis: Article 17 of the Regulations Governing Customs Clearance for Air Express Consignments, Article 18 of the Regulations Governing Customs Clearance for Sea Express Consignments, as authorised by Article 27 Paragraph 2 of the Customs Act).
- New rules from 2026-03-01：Real-name verification plus pre-confirmed authorisation is now fully implemented. For every imported parcel, you must open the push notification and tap “Declaration Matches” before customs will release it.
- How to use it：Download the app → register with your national ID or Alien Resident Certificate (ARC) and a Taiwan mobile number → complete real-name verification by photographing your ID and using facial recognition, which takes about 1–3 business days → tap “Confirm Declaration” as soon as possible after receiving a parcel notification, within the deadline shown in the app.
- Official support：EZ Way hotline: (02)7735-2812 (Tradevan); toll-free Customs hotline: 0800-005-055.
Sources: Customs Administration, Ministry of Finance and Tradevan (EZ Way). See “Legal Basis and Official Sources” below.
What do you need to do? Choose your situation
First-time user: register and complete real-name verification
Illustrated iOS and Android instructions, carrier and SMS verification options, and how to confirm a declaration.
View the complete registration guide →Forgot your password or cannot sign in
2026 password reset instructions, what to do if the verification code does not arrive, and how to unlock your account.
View the password reset guide →Understand the new 2026 pre-confirmed authorisation rules
How to set up Authorisation 3.0, what happens if you do not, and the difference between “Declaration Matches” and “Declaration Does Not Match.”
View the key changes →How long does customs release take after confirmation?
Sea freight, sea express, and air freight clearance times, common causes of delays, and ways to speed up clearance.
View customs clearance times →What is EZ WAY, and is it really mandatory?
EZ WAY 易利委 is the Express Consignment Import Real-Name Verification app built and operated by Tradevan with its own investment and incorporated by Taiwan’s Customs Administration, Ministry of Finance into the online customs-authorisation mechanism (it was not commissioned by Customs). It digitizes the former paper customs declaration authorisation process. After completing real-name verification in the app, you can grant authorisation online without giving your national ID number or personal information to a logistics provider, helping prevent misuse of your personal data.
Since 16 May 2020 (ROC year 109), Customs has used its clearance system to verify authorisation for express consignment declarations. If the customs broker files under online authorisation and the consignee has not completed real-name verification and authorisation, Customs may decline to accept the declaration. Therefore, if you use parcel consolidation to ship Taobao, Pinduoduo, 1688, or Douyin orders to Taiwan, the most common first step under online authorisation is to install EZ WAY and complete real-name verification and authorisation. However, the Customs Administration’s clarification of 2026-08-03 states that the EZ Way app is only one of the ways to authorise a customs declaration and that the regulations do not require the public to use it; a paper case-by-case or long-term authorisation remains possible.
What happens if you do not install EZ WAY?
- Your parcel will be held by Customs and cannot be released
- Storage, document-supplement or return costs may arise
- The customs broker must check case by case whether the taxpayer details can be corrected or the parcel must be returned
- How it is handled and the deadlines depend on the app notification, the customs broker and Customs’ case records
Download the EZ WAY App for iOS or Android
The app is published by Tradevan and is completely free. Make sure the developer is listed as “Tradevan” to avoid downloading an unofficial imitation app.
EZ WAY 易利委 (Developer: Tradevan)
Download from Google Play App Store (search for EZ Way 易利委)Official download instructions are also available from the Customs Administration, Ministry of Finance Real-Name Verification Portal.
Get Started in 4 Steps
1Download and register
Enter your national ID or Alien Resident Certificate (ARC) number, Taiwan mobile number, email address, and password, then enter the SMS verification code to complete registration in about 3 minutes.
2Complete real-name verification
Photograph the front and back of your ID and complete facial recognition for review. Carrier verification is faster when the mobile number is registered in your name; SMS verification requires you to upload your ID and takes about 3 business days.
3Enroll in pre-confirmed authorisation
Under the rules effective from 2026-03-01, check the app settings to confirm that you are enrolled in “Pre-confirmed Authorisation.”
4Open the parcel notification and tap “Confirm Declaration”
Verify the sender, item description, and value, then tap “Declaration Matches” before Customs will release the parcel. Respond as soon as possible within the deadline shown in the app.
Want illustrated iOS and Android instructions, a comparison of carrier and SMS verification, and screenshots showing how to confirm a declaration? 👉 Complete EZWay Registration and Real-Name Verification Guide with Screenshots
New 2026 Pre-confirmed Authorisation Rules
On 2026-02-23, the Ministry of Finance issued amendments to the air and sea express consignment customs clearance regulations. Pre-confirmed authorisation has been fully implemented since 2026-03-01. Individuals using real-name verification and online authorisation for simplified import declarations must first enroll in Pre-confirmed Authorisation in the app. After receiving a push notification for each imported parcel, verify the information and tap “Declaration Matches” before it can be released. If the parcel is not yours, tap “Declaration Does Not Match” to reject it.
What happens if you do not set up pre-confirmed authorisation?
Without the authorisation, the parcel cannot complete its customs declaration, and Customs may refuse to accept that declaration. If the details do not match or the deadline has passed, contact the customs broker to confirm the correction, supplementary-document or return procedure; storage and return costs may arise. Confirm the declaration as soon as you receive the push notification.
Quick Guide to Common Issues
🔑 Forgot your password, cannot sign in, or did not receive a verification code
Password reset instructions and solutions to common problems.
View the reset guide →📦 How to “Confirm Declaration” after receiving a push notification
The difference between “Declaration Matches” and “Declaration Does Not Match,” confirming within the deadline shown in the app, and whether confirmation can be reversed.
View the declaration confirmation guide →🚧 Parcel held by Customs or returned
Reasons for delays, possible storage and return costs, and how it is handled.
View solutions for detained parcels →💰 How much tax will you pay?
The NT$2,000 duty-free threshold, the rule for more than 6 times in six months, and CCC code duty-rate estimates.
View the customs duty guide →How HowBridge Helps with EZ WAY and Parcel Consolidation
HowBridge is a parcel consolidation platform that works with an AEO-certified partner customs broker, providing assistance from EZ WAY registration questions through parcel clearance progress:
Support in 14 languages
Help with EZ WAY registration and verification questions
Push notifications when parcels arrive in Taiwan
Reminders to open the app and confirm your declaration
Tax and fee estimates
Estimate the tax due before confirming your declaration
Search 12,000+ CCC tariff classifications
Look up import duty rates and import requirements yourself
Legal Basis and Official Sources
The procedures and rules on this page are based on the following current regulations and official government information. Last verified on 2026-07-29:
- Real-name verification and customs declaration authorisation for express consignment consignees: The direct legal basis is Article 17 of the Regulations Governing Customs Clearance for Air Express Consignments, which provides three methods of authorisation: written case-specific or long-term authorisation, online authorisation through the Customs-Port-Trade Single Window, or online case-specific authorisation through a real-name verification platform established by a customs clearance network operator; and Article 18 of the Regulations Governing Customs Clearance for Sea Express Consignments, which permits online customs declaration authorisation through confirmation on a device associated with a real-name-verified mobile number or by signing in with a Citizen Digital Certificate. Article 18 Paragraph 3 of the air express regulations also permits declarations made using a real-name-verified mobile number to omit the national ID number. These regulations are authorised by Article 27 Paragraph 2 of the Customs Act — Customs Administration, Ministry of Finance.
- Pre-confirmed authorisation fully implemented from 2026-03-01: On 2026-02-23, the Ministry of Finance issued amendments to the air and sea express consignment customs clearance regulations. Pre-confirmed authorisation now applies to all simplified individual import declarations using real-name verification and online authorisation. The customs declaration authorisation cannot be completed unless this process is completed — Customs Administration, Ministry of Finance.
- NT$2,000 duty-free threshold: Article 49 Paragraph 2 of the Customs Act authorises the Ministry of Finance to announce the threshold; the exemption does not apply to more than 6 times in six months — Customs Administration, Ministry of Finance.
- EZ Way app is built and operated by Tradevan with its own investment and was not commissioned by the Customs Administration (Customs Administration clarification, 2026-08-03); EZ Way hotline: (02)7735-2812; email: ezway@tradevan.com.tw; toll-free Customs service hotline: 0800-005-055.
The full regulations are available from Taiwan’s Laws and Regulations Database: Regulations Governing Customs Clearance for Air Express Consignments (regulation code G0350064) and Regulations Governing Customs Clearance for Sea Express Consignments (regulation code G0350071).
Customs Administration, Ministry of Finance (Express Consignee Real-Name Verification Portal) ｜ Customs Administration guidance on pre-confirmed customs declaration authorisation ｜ Search for “EZ Way 易利委” in the App Store or Google Play. The developer is Tradevan.
EZ WAY Frequently Asked Questions
Related Guides
- Complete EZWay Registration and Real-Name Verification Guide with Screenshots
- Forgot Your EZWay Password? Password Reset Guide
- How Long Does Taiwan Customs Clearance Take? Complete Timeline by Shipping Method
- Complete Guide to Taiwan Customs Declarations: EZWay, the Single Window, and Clearance Procedures
- Complete Guide to Taiwan Customs Duties, CCC Codes, and Duty Estimates
- Complete Guide to Taobao Parcel Consolidation and Shipping to Taiwan
- Complete Guide to Shipping Pinduoduo Orders to Taiwan
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