EZ WAY 易利委 — Complete Guide to Taiwan Customs Import Real-Name Verification App

EZ WAY (易利委, ezway) is the essential first step for overseas online shopping and parcel consolidation from China to Taiwan. One page tells you everything: what it is, how to download and register, the 2026 pre-confirmation of commission system — with direct links to in-depth guides based on your situation.

⚡ One-sentence answer: What is EZ WAY 易利委?

EZ WAY 易利委 is the "real-name verification for imported express parcels" app developed by Tradevan on behalf of Taiwan Customs Administration, Ministry of Finance. Since 2020-05-16, all recipients of overseas express parcels shipped to Taiwan must complete real-name verification and customs declaration commission through EZ WAY before customs will release the shipment. Starting 2026-03-01, the new "pre-confirmation of customs declaration commission" system (Commission 3.0) applies to all personal imports. Real-name verification is a one-time process, and the app is free on both iOS and Android.

⚡ 30-Second Quick Reference: EZ WAY 易利委 (Last updated 2026-06-04)
  • What it is: The "real-name verification for imported express parcels" app developed by Tradevan on behalf of Taiwan Customs Administration, Ministry of Finance. Free to use.
  • Why you need it: Since 2020-05-16, Taiwan Customs verifies customs declaration commission electronically. If the recipient has not completed real-name verification and commission, customs will not accept the declaration. (Legal basis: Article 17 of the Regulations for Customs Clearance of Air Express Cargo; Article 18 of the sea freight equivalent; authorized under Article 27 of the Customs Act.)
  • 2026-03-01 new rule: Full rollout of "real-name verification + pre-confirmation of customs declaration commission (Commission 3.0)". Each incoming parcel triggers a push notification — tap "declaration matches" to authorize release.
  • How to use it: Download the app → Register (national ID / ARC + Taiwan mobile number) → Real-name verification (photo of ID + facial recognition, approx. 1–3 business days) → When a parcel arrives, tap "Confirm Declaration" within 7 days.
  • Official support: EZ WAY hotline (02)7735-2812 (Tradevan); Taiwan Customs toll-free 0800-005-055.

Sources: Taiwan Customs Administration, Ministry of Finance; Tradevan (EZ WAY). (See "Legal Basis & Official Sources" at the bottom of this page.)

What Do You Want to Do? Jump Straight to Your Situation

📲

First time — need to register & verify

Step-by-step screenshots for iOS & Android, telecom vs. SMS verification, how to confirm a declaration.

Full registration guide →
🔑

Forgot password / can't log in

2026 password reset steps, verification code not arriving, account locked — all covered.

Password reset guide →
🆕

Understand the 2026 pre-confirmation commission system

How to set up Commission 3.0, what happens if you skip it, and the difference between "matches" and "does not match".

See the new system →
⏱️

How long after confirming does customs release?

Clearance timelines for sea, sea express, and air freight — plus causes of delays and how to speed things up.

See clearance timeline →

Table of Contents

  1. What is EZ WAY? Why is it mandatory?
  2. Download EZ WAY (iOS / Android)
  3. Get started in 4 steps
  4. 2026 pre-confirmation of commission system (Commission 3.0)
  5. Common issues — quick navigation
  6. How HowBridge Logistics can help
  7. Legal basis & official sources
  8. Frequently asked questions

What is EZ WAY? Why is it Mandatory?

OfficialEZ WAY 易利委 is the "real-name verification for imported express parcels" app launched by Taiwan's Taiwan Customs Administration, Ministry of Finance and developed by Tradevan. It digitizes the traditional paper-based customs declaration commission: once you complete real-name verification in the app, you no longer need to hand over your national ID number and personal data to logistics companies — you authorize customs declarations online, protecting your privacy.

Since May 16, 2020, Taiwan Customs verifies express parcel declaration commission through the clearance system — if the recipient has not completed real-name verification and commission, customs will not accept the declaration filed by the broker. This means that if you are consolidating shipments from Taobao, Pinduoduo, 1688, or Douyin to Taiwan, installing EZ WAY and completing real-name verification is the very first thing you must do.

What happens if you don't install EZ WAY?
  • Your parcel will be held at customs and cannot be released
  • Storage fees accumulate daily
  • After 30 days without action, the parcel is treated as abandoned — returned or destroyed
  • Return shipping costs are borne by the consignee

Download EZ WAY (iOS / Android)

The app is published by Tradevan Co., Ltd. and is completely free. Always confirm the developer is "Tradevan" to avoid downloading counterfeit apps.

EZ WAY 易利委 (Developer: Tradevan)

Download on Google Play App Store (search "EZ Way 易利委")

Official download instructions are also available at the Taiwan Customs Administration real-name verification portal.

Get Started in 4 Steps

  • Download and register: Enter your national ID / ARC number, Taiwan mobile number, email address, and password. Enter the SMS verification code to complete registration (about 3 minutes).
  • Real-name verification (one time only): Photograph the front and back of your ID + complete facial recognition and submit for review. Telecom verification (mobile registered in your name) is faster; SMS verification requires document upload and takes approximately 3 business days.
  • Enable pre-confirmation of commission: Required from 2026-03-01 onwards — confirm in the app settings that you have joined "pre-confirmation commission".
  • Tap "Confirm Declaration" when your parcel push notification arrives: Verify the sender, item description, and declared value, then tap "declaration matches" for customs to release the parcel (must be done within 7 days).
Want step-by-step iOS/Android screenshots, telecom vs. SMS verification differences, and how to confirm a declaration? 👉 EZ WAY Complete Registration & Real-Name Verification Guide (with screenshots)

2026 Pre-Confirmation of Commission System (Commission 3.0)

The Ministry of Finance amended and promulgated the air and sea express cargo clearance regulations on 2026-02-23. Starting 2026-03-01, "pre-confirmation of customs declaration commission" applies to all personal import simple declarations using real-name verification online commission: you must first enable pre-confirmation commission in the app, then tap "declaration matches" when each incoming parcel push notification arrives to authorize release. If the parcel is not yours, tap "declaration does not match" to reject it.

What happens if you don't set up pre-confirmation of commission? That parcel will be held at customs due to "incomplete declaration commission", daily storage fees will accrue, and after 30 days it will be treated as abandoned — returned or destroyed at the consignee's expense. Please confirm your push notifications promptly.

Common Issues — Quick Navigation

🔑 Forgot password / can't log in / no verification code

Step-by-step password reset and solutions to the most common login problems.

Go to reset guide →

📦 How to "Confirm Declaration" when you receive a push notification

Difference between "matches" and "does not match", the 7-day deadline, and whether you can undo a confirmation.

See confirmation guide →

🚧 Parcel stuck at customs / being returned

Reasons for detention, storage fees, the 30-day abandonment rule, and how to resolve it.

See detained parcel guide →

💰 How much duty will I pay?

NT$2,000 duty-free allowance, the 6-times-per-half-year rule, and CCC code tariff rate lookup.

See tariff guide →

How HowBridge Logistics Helps You with EZ WAY and Parcel Consolidation

HowBridge Logistics is a parcel consolidation and customs declaration platform partnering with AEO-certified customs brokers, providing end-to-end support from EZ WAY registration questions to customs clearance:

14-Language Support

Help with EZ WAY registration and verification questions

Parcel Arrival Alerts

Reminders to open the app and confirm your declaration

Duty Estimation

Estimate applicable taxes before confirming your declaration

12,000+ CCC Code Lookup

Self-serve tariff rate and import regulation search

Legal Basis & Official Sources

All procedures and regulations on this page are based on the following current laws and official government sources, last verified 2026-06-04:

  • Real-name verification / customs declaration commission for express parcel recipients: Direct legal basis is Article 17 of the Regulations for Customs Clearance of Air Express Cargo and Article 18 of the Regulations for Customs Clearance of Sea Express Cargo (three methods of online commission, including real-name verification platforms operated by clearance network operators) and Article 14 (mobile number declaration for recipient real-name verification); these regulations are issued under the authority of Article 27 of the Customs Act — Taiwan Customs Administration, Ministry of Finance.
  • Full rollout of pre-confirmation of commission from 2026-03-01: The Ministry of Finance amended and promulgated the air and sea express cargo clearance regulations on 2026-02-23, mandating "pre-confirmation of customs declaration commission" for all personal import simple declarations using real-name verification online commission; parcels for which commission is not completed cannot proceed to declaration — Taiwan Customs Administration, Ministry of Finance, official announcement.
  • NT$2,000 duty-free allowance: Authorized by Article 49, Paragraph 2 of the Customs Act and announced by the Ministry of Finance; the exemption does not apply if exceeded 6 times per half-year — Taiwan Customs Administration, Ministry of Finance.
  • EZ WAY app developed by Tradevan Co., Ltd. on behalf of Taiwan Customs Administration; EZ WAY hotline (02)7735-2812, email ezway@tradevan.com.tw; Customs toll-free service line 0800-005-055.

Official references: Taiwan Customs Administration (Express Parcel Real-Name Verification Portal), Customs Administration "Pre-Confirmation Commission" Announcement; download the app by searching "EZ Way 易利委" on the App Store or Google Play (developer: Tradevan).

EZ WAY Frequently Asked Questions

Q1. What exactly is EZ WAY (ezway)?
EZ WAY 易利委 is the "real-name verification for imported express parcels" app developed by Tradevan on behalf of Taiwan Customs Administration, Ministry of Finance. Anyone receiving overseas online shopping orders — including consolidated shipments from Taobao, Pinduoduo, or 1688 — must first complete real-name verification through EZ WAY before Taiwan Customs will release imported express parcels. The app is free and available on both iOS and Android.
Q2. Where can I download EZ WAY? Is it free?
Search "EZ Way 易利委" on Google Play or the App Store to download it. The developer is "Tradevan" and the app is completely free. Always verify the developer name to avoid downloading unofficial copycat apps.
Q3. How do I register for EZ WAY? How long does real-name verification take?
Download the app → tap "Register New Account" and enter your national ID / ARC number, Taiwan mobile number, email, and password → enter the SMS verification code to complete registration (about 3 minutes). Then go to "Member Center → Real-Name Verification", photograph the front and back of your ID + complete facial recognition and submit for review. Approval typically takes 1–3 business days. Real-name verification only needs to be done once in your lifetime. See the full illustrated guide at EZ WAY Registration & Real-Name Verification Tutorial.
Q4. I forgot my EZ WAY password / I can't log in. What do I do?
On the app's login screen, tap "Forgot Password", enter your account (national ID / ARC number) and receive a verification code on your registered phone to reset it. For complete solutions covering missing verification codes, locked accounts, and other issues, see EZ WAY Forgot Password Reset Guide.
Q5. Can foreigners (without a national ID) apply for EZ WAY?
Yes. Foreign nationals holding a valid Alien Resident Certificate (ARC) can register using their ARC number. Requirements: ① ARC with at least 6 months of remaining validity ② a Taiwan mobile number ③ your name in Chinese or English (matching the ARC). The process is the same as for local residents.
Q6. How do I use the 2026 pre-confirmation of commission system? What happens if I don't set it up?
This has been mandatory for all personal imports since 2026-03-01. After completing real-name verification, open EZ WAY's settings and confirm you have joined "pre-confirmation commission". From that point on, each incoming parcel will send you a push notification — verify the sender, item name, and declared value, then tap "declaration matches" to complete commission. If the parcel is not yours, tap "declaration does not match". If you do not set this up, the parcel will be held at customs due to incomplete declaration commission, storage fees will accrue daily, and after 30 days it will be returned or destroyed.
Q7. Can I undo a confirmed declaration in EZ WAY?
No. Once a declaration is confirmed, the data is submitted to the customs system and cannot be withdrawn. If you discover an error in the declaration (wrong parcel, incorrect item description), call the EZ WAY customer service hotline immediately at (02)7735-2812. Always double-check the sender and item description before confirming.

Related Reading

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