What should I do if I forgot my EZWay password? Password rules are determined by the APP
If you forgot your EZWay password or username, cannot log in, or the APP will not open, first use the “Forgot Account or Password” entry in the APP or Tradevan's official smart customer service system. If you cannot complete the process yourself, have changed your phone number, or your information does not match, contact Tradevan Network's EZ WAY hotline at 02-7735-2812 or ezway@tradevan.com.tw. Officially published documents do not state the verification-code length or standard completion time. Follow the current APP screen and the customer-service response.
· HowBridge Logistics Editorial Team
What is EZ WAY? Must authorization always be completed through the APP?
EZ WAY is an online import-express customs-declaration authorization tool built and operated by Tradevan Network. Under the current regulations governing air and sea express cargo clearance, authorization may be completed in writing, online through the Customs-Port-Trade Single Window, or online through an identity-verification platform. If you are overseas and cannot complete online confirmation, you may also ask the customs broker to use written authorization.
How do I handle a forgotten EZWay password? Official EZWay password-reset channels
- Open the EZ WAY APP, or go to the “Forgot Account or Password” entry in Tradevan's official smart customer service assistant A-Wei, and follow the instructions shown on the current screen.
- If you cannot complete the process yourself, have changed your phone number, or your information does not match, contact Tradevan Network's EZ WAY hotline at 02-7735-2812, the company main line at 02-2655-1188, or email ezway@tradevan.com.tw.
- If you have a parcel in transit, also confirm the authorization method and shipment status with the actual customs broker. A consolidation provider can help provide parcel and declaration information, but cannot reset your account credentials or complete identity verification on your behalf.
Public documents do not specify the verification-code length, a fixed password format, or a standard completion time for EZ WAY resets. The “EZWay password rules and format” table below is HowBridge's own test of the EZ WAY APP “Change password” screen on 2026-08-15 (version 3.1.56), not an official specification. If an APP update changes the rules, follow the current APP screen and the official customer-service response.
What are the EZ Way password rules and format? (quick reference)
In one line: according to what the EZ WAY 易利委 app actually shows (tested by HowBridge on 2026-08-15 on the app's "Change password" screen, version 3.1.56), the password must be 8–30 characters and contain all four character types at once - an uppercase letter, a lowercase letter, a digit and a special character (only @ $ ! % * ? # are accepted). Digits only, letters and digits only, or a length outside that range will all be rejected.
| Password example | Verdict (reason) |
|---|---|
| Ab12345! | Valid (all four types - uppercase, lowercase, digit, special character - and at least 8 characters) |
| Lucky@2026 | Valid (all four character types present) |
| Ab123456 | Invalid (no special character - this was valid under the old rule, but the current screen requires one) |
| 12345678 | Invalid (digits only - no letters and no special character) |
| Lucky#1 | Invalid (fewer than 8 characters) |
Note: neither the Customs Administration nor Trade-Van publishes the password format anywhere; this table was compiled by HowBridge from what the EZ WAY app's "Change password" screen actually displays (tested 2026-08-15, app version 3.1.56). Be aware that most guides online - including our own earlier version - still say "8–16 characters, three character types", whereas the current screen requires four types including a special character and a length of 8–30. If the rule changes with a future version, the wording shown in the app always prevails. The app also asks you to change your password periodically; the interval and any restriction against reusing an old password likewise follow what the app displays.
For EZWay issues, should I contact Tradevan, the customs broker, customs, or the consolidation provider?
| Organization | Primary responsibility | What not to expect |
|---|---|---|
| Tradevan Network | Technical issues involving the account, password, APP startup, or connection | It does not handle the status of individual shipments in place of the customs broker |
| Customs broker | Authorization method, declaration information, and the status of parcels in transit | It does not reset the user's EZ WAY account credentials |
| Customs | Customs-clearance regulations and customs-case inquiries | The Customs Administration has routed APP operation and forgotten-password issues to Tradevan |
| Consolidation provider | Assistance with declaration information such as parcel number, product description, and value | It cannot perform identity verification on the user's behalf or guarantee an extension of the deadline |
Which EZ WAY specifications are officially documented?
- When checked on 2026-09-20, the official App Store page listed version 3.1.57, an update date of 2026-08-24, an app size of approximately 154.4 MB, and compatibility with iOS 10.3 or later.
- When checked on 2026-09-20, the official Google Play page listed an update date of 2026-08-24, Android 5.0 or later, and recommended Android 8.0 or later.
- The Customs Administration's contact-service directory lists the EZ WAY hotline 02-7735-2812, Tradevan's main line 02-2655-1188, and ezway@tradevan.com.tw.
The version, file size, and compatibility may change with updates. Follow the current APP screen and the official customer-service response for password rules and verification procedures.
How can I safely verify an EZWay notification?
- Do not log in through links in emails or text messages from unknown sources. Open the installed APP yourself, or manually visit the official Customs Administration or Tradevan website.
- Do not give your password, verification code, credit-card information, or remittance details to unknown contacts. If you have questions, verify them using the Tradevan contact information published by the Customs Administration.
- Current long-term-inactivity notifications do not have official public documentation sufficient to support a fixed expiration period. Do not infer a deadline from unattributed claims.
Frequently asked questions about forgotten EZWay passwords
Parcel stuck at EZWay verification?
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