Forgot Your EZWay Password?
2026 Reset Guide and Clearance FAQ
Not receiving SMS codes, changed phone numbers, or locked out while a parcel is waiting? Here are four reset options and the clearance steps to check.
EZWay is Taiwan Customs Administrationโs personal customs-clearance app. Cross-border parcels often need recipient confirmation within 24 hours before release. A forgotten password can delay clearance or cause return shipment. Use this guide with our customs declaration guide.
Contents
1. Why do people forget EZWay passwords?
EZWay passwords usually require 8-20 characters with letters and numbers. Many shoppers only use the app a few times per year, so passwords are easily forgotten.
First check whether the registered ID number and phone number still work. If SMS works, use the in-app reset. If the phone number changed, use manual support.
2. Four password reset methods
Use the table to choose the right path before following the details.
| Method | Best for | Time | Success | Difficulty |
|---|---|---|---|---|
| In-app forgot password | Phone can receive SMS | 2-3 min | High | Easy |
| Manual support | Changed number or mismatch | 1-3 business days | High | Medium |
| Reinstall app | Rare partial-verification cases | 30-60 min | Low | Hard |
| Forwarder support | Parcel stuck urgently | Depends | Assistive | Cooperate |
In-app forgot password with SMS
This is the easiest method if the registered phone number still receives SMS.
- Open EZWay and tap forgot password or reset password on the login page.
- Enter the registered ID number and phone number.
- Receive the 6-digit SMS code and enter it before it expires.
- Set a new password and save it in a password manager.
If no SMS arrives, check blocked messages and wait until the app allows resend.
Manual customer support
If the registered phone is no longer available, contact EZWay support yourself.
- Phone: Taiwan Customs toll-free support 0800-073-006, subject to official service hours.
- Email: service@ezway.gov.tw with a clear password reset and phone-number change request.
- Prepare ID details, old phone last 4 digits, new phone number and recent parcel information.
If a parcel is pending verification, ask the courier or forwarder to hold clearance while support handles the account.
Reinstall or re-register
Deleting the app does not delete the customs-side account. Re-registering with the same ID may trigger duplicate-ID or verification problems.
Forwarder assistance
A forwarder cannot reset your password, but can help with parcel data, courier contact, time extension and tax review.
- Ask for an extension while you reset the password.
- Provide product name, declared value and parcel number for EZWay confirmation.
- Help interpret tax and clearance status.
3. Clearance checks after reset
After resetting the password, check pending declarations and real-name status.
Pending parcel timeout
EZWay verification can have a time limit. Ask the courier or forwarder for an extension before the timer expires.
Supplementary documents
The app may ask for recent order screenshots, prices or recipient data. Upload them as instructed.
Real-name status issue
If the account shows partial verification, complete the in-app verification before new parcels arrive.
4. How to avoid forgetting again
Low-frequency apps need a reliable password-saving method.
- Enable Face ID or fingerprint: faster daily login, but still keep the password.
- Use a password manager: iCloud Keychain, Google Password Manager, Bitwarden or 1Password are all suitable.
- Use a memorable rule: avoid birthdays, phone numbers and ID numbers.
- Keep a secure hint: store a hint safely instead of exposing the full password.
- Keep contact info current: update phone and email after changes.
5. How a forwarder can help
HowBridge Logistics can help with parcel and clearance information, while identity verification must still be completed by you.
- Early reminders: prepare EZWay before the parcel arrives.
- Declaration data: product name, value, parcel number and tax details.
- Time coordination: contact courier support when reset is in progress.
- Tax review: help check whether displayed taxes look reasonable.
- Multilingual support: help cross-border buyers track parcel status.
Parcel stuck at EZWay verification?
HowBridge Logistics support can help check parcel data, declaration details and clearance timing. Registration is free.
Register as a HowBridge Logistics member